Talent Acquisition Support

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We're looking for a motivated and organized Talent Acquisition Support professional to join our recruitment team on a contract basis and play an important role in supporting high-volume hiring within a fast-paced BPO environment.

If you enjoy working with people, keeping thinks moving and thrive in a busy recruitment environment, this could be a great opportunity to grow your experience. You'll support the recruitment journey from candidate sourcing and screening through interview coordination, pre-employment checks and recruitment administration, helping to ensure candidates move smoothly through the hiring process.

You'll have the opportunity to work across multiple hiring campaigns, stay on top of competing priorities and make a direct contribution to meeting recruitment targets and deadlines all while keeping candidate information accurate and up to date.

This is a temporary position based in San Fernando, Philippines, requiring flexibility to work shifts in line with business and operational requirements.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Source and screen candidates for high-volume roles within the BPO/call center environment.
• Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
• Coordinate and facilitate open days, recruitment drives, and other volume hiring initiatives.
• Support recruitment administration alongside active hiring activities, ensuring documentation, trackers, and records are accurately maintained.
• Maintain and update candidate information within the Applicant Tracking System (ATS), including hires, declines, and candidate status updates.
• Coordinate pre-employment screening activities, including background and World-Check screenings.
• Create, update, and maintain recruitment trackers, wage trackers, and reporting dashboards using Microsoft Excel.
• Ensure recruitment systems and ATS records remain accurate, organized, and up to date.
• Manage multiple recruitment campaigns and requisitions simultaneously while working toward hiring targets and deadlines.
• Communicate professionally with candidates at various levels, from agent-level applicants to senior stakeholders.
• Ensure recruitment activities are conducted in accordance with applicable labour legislation and company policies.
• Provide general support to the Talent Acquisition team as required.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma required.
• An entry-level tertiary qualification in Human Resources, Business Administration, or a related field will be advantageous.
• Minimum 1 year of recruitment experience.
• Previous experience supporting high-volume recruitment campaigns, preferably within a BPO, call center, or similar environment.
• Experience working with Applicant Tracking Systems (ATS) and/or HR systems.
• Strong proficiency in Microsoft Excel, including maintaining trackers, reports, and recruitment data.
• Demonstrated ability to manage recruitment administration while actively supporting hiring pipelines.
• Strong organizational and time-management skills, with the ability to manage multiple requisitions and priorities.
• Good communication and interpersonal skills, with a professional approach when engaging with candidates and stakeholders.
• Ability to work effectively in a fast-paced, target-driven recruitment environment.
• Strong attention to detail and commitment to maintaining accurate recruitment records.
• Flexibility to work shifts in line with business and recruitment requirements.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.