Talent Acquisition Lead | Corporate Recruitment

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are looking for a results-driven Talent Acquisition Lead to oversee and support high-volume recruitment initiatives. This role is responsible for managing the end-to-end hiring process for large-scale recruitment campaigns, leading a team of recruiters, and ensuring the timely delivery of qualified candidates to meet business hiring targets.

The ideal candidate has strong experience in volume hiring within the BPO or fast-paced service environment, excellent stakeholder management skills, and a proven ability to optimize recruitment processes while maintaining a positive candidate experience.

Duties and Responsibilities:

Recruitment Strategy & Delivery

• Lead and execute high-volume recruitment strategies to support large-scale hiring requirements.

• Ensure the team consistently meets weekly and monthly hiring targets.

• Manage the end-to-end recruitment process, from job posting and sourcing to offer management and onboarding coordination.

• Monitor recruitment pipelines and proactively address hiring gaps.

Team Leadership

• Lead, mentor, and support a team of Talent Acquisition Associates or Recruiters.

• Provide coaching, performance feedback, and guidance to ensure recruitment quality and efficiency.

• Distribute hiring requirements effectively across the team based on workload and priorities.

Stakeholder Management

• Partner closely with Hiring Managers, Operations Leaders, and HR teams to understand hiring needs and timelines.

• Provide regular updates on recruitment progress, hiring challenges, and pipeline status.

• Align recruitment strategies with business priorities and workforce planning.

Process Improvement

• Identify opportunities to improve recruitment workflows, sourcing channels, and screening processes.

• Maintain accurate recruitment data and generate reports on key metrics such as time-to-fill, conversion rates, and pipeline health.

• Ensure compliance with recruitment policies and employer branding standards.

Candidate Experience

• Ensure candidates experience a smooth, professional, and engaging recruitment process.

• Maintain strong communication with candidates throughout the hiring journey.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.

• 4–6 years of recruitment experience, preferably in BPO or high-volume hiring environments focusing on hiring corporate role requirements.

• At least 1–2 years of leadership or team lead experience in Talent Acquisition.

• Proven ability to manage large recruitment pipelines and aggressive hiring targets.

• Strong stakeholder management and communication skills.

• Experience using ATS platforms, job boards, and sourcing tools.

• Proficiency in Microsoft Office or Google Workspace.

• Highly organized, data-driven, and adaptable in a fast-paced environment.

• Amenable to work in a hybrid setup and in shifting schedules.