Talent Acquisition Delivery Leader

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

The TA Delivery Leader owns end-to-end recruiting delivery within their assigned region, covering both early career and professional hiring. The role is a market-level delivery leadership position that sits at the intersection of operational excellence, governance, and commercial accountability for the region's hiring outcomes.

The TA Delivery Leader takes strategy and hiring demand from the TA Business Partners and turns it into executable delivery plans at the market level. RSR is treated as an embedded extension of the TA function, not an external vendor to be managed at arm's length: the TA Delivery Leader runs the RSR relationship day to day, holding it accountable to SLAs and quality standards while working alongside it as one delivery team.

The TA Delivery Leader also owns judgment, not just enforcement. Where a market's hiring reality doesn't fit a standard SLA (a scarce local skill, a volume spike, a new location), the TA Delivery Leader is expected to flag it and work with the TABP and RSR to reset expectations rather than force a market into a standard that doesn't hold up.

Risks and progress are reported back to the TA Business Partner, so business and HR leadership always have a current, accurate view of regional delivery health.

This role reports to the VP, TA Global Delivery.

Key Responsibilities

Speed

• Own recruiting delivery within their assigned region, driving early career and professional hire hiring outcomes against business hiring plans and SLA expectations

• Monitor pipeline health and delivery performance daily, identifying risks, bottlenecks, and execution gaps and reporting them to the TA Business Partner with clear recommendations

• Manage capacity planning and resource allocation across the region, including contingency coverage during hiring peaks

Quality

• Fulfill early career hiring demand as directed by the Director, Early Career, ensuring programs and pipelines are executed consistently and at scale within the region

• Drive hiring leader accountability within the region, ensuring timely feedback, quality decisions, and consistent engagement across all open roles

• Own candidate experience within the region, tracking satisfaction and offer acceptance as a direct measure of hiring quality, not just speed

Partner Accountability

• Partner directly with their RSR Team Lead counterpart, hosting regular scrums, managing escalations, and ensuring hiring momentum is maintained across all active requisitions and talent segments

• Translate hiring strategy and demand from the TA Business Partners into clear, executable delivery plans, ensuring RSR and regional resources are aligned and moving with urgency

• Flag where regional hiring realities don't fit a standard SLA, and work with the TABP and RSR to reset expectations rather than force a mismatch

Delivery Accountability

• Ensure adherence to global TA frameworks, governance standards, and hiring processes within the region, maintaining consistency and quality across every requisition

• Report regional delivery health to the TA Business Partner, including risks, trends, and improvement plans, not just status

• Use delivery data and pipeline metrics to track progress, identify trends, and continuously improve execution within the region, keeping the region proactive rather than reactive

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Required skills and experience

• Minimum of 10+ years of progressive experience in Talent Acquisition or recruiting operations, with direct responsibility for hiring delivery outcomes

• Demonstrated experience managing recruiting delivery across both early career and professional hire hiring segments

• Strong operational mindset, able to manage workload, prioritization, and execution in a fast-changing, high-volume environment

• Experience partnering directly with RPO delivery teams, including day-to-day governance, SLA management, and performance accountability

• Proven ability to drive hiring leader accountability and quality decision-making across active requisitions

• Comfort using delivery data, pipeline metrics, and operational dashboards to manage performance and surface insights

• Strong communication and stakeholder management skills, able to engage effectively with business leaders, HR partners, and RSR counterparts

• Understanding of regional labor markets, talent dynamics, and hiring practices within their assigned geography

• Prior experience working in a matrixed, global organization with multiple stakeholders and competing priorities

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.