Tableau Developer Analyst, Retail Customer Care

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

In this role, you will be part of the Global Business Operations team, with a particular focus on Retail Contact Center performance and decision support. This position will have a direct role in shaping the reporting infrastructure and roadmap of the Retail Customer Care organization. The role requires advanced Tableau skill sets to develop and own reporting for contact center performance metrics and analytics.

Work as Individual contributor with comprehensive understanding of data visualisation best practices. Have full ownership of developing, enhancing and maintaining Tableau Dashboards, extracts and their schedules along with strong understanding of SQL, database concepts and Tableau Prep for data preparation. Create interactive and user friendly dashboards and reports in Tableau Desktop and Tableau Server to provide meaningful insights and telling story that guides decision making Verify data accuracy and consistency by working closely with data engineers and analysts Diagnose and resolve any problems related to performance or data issues in datasources, dashboards, or reports Develop reporting access strategy and implement and maintain user access accordingly to plan As a subject matter expert on Tableau, learn new features and techniques and help expand the knowledge of fellow team members in the organization Working closely with stakeholders to understand and translate their business requirements into Tableau dashboards' functional specifications Engage in impactful work and demonstrate storytelling to effectively communicate the work to leadership Occasional meetings with peers and cross-functional teams in Americas, EMEIA and APAC during overlapping business hours

Minimum Qualifications

• 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
• 3+ years of proven experience in developing and working on Tableau driven dashboards, analytics
• Advanced proficiency with Tableau Prep, Tableau Desktop and Server
• Excellent knowledge of database concepts and extensive hands-on experience working with SQL
• Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner to large cross-functional audiences
• Proven problem-solving and cross-functional project work experience

Preferred Qualifications

• 7+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
• Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree a plus
• Strong knowledge of Python preferred
• Strong work ethic and attention to detail. Ability to balance multiple projects and meet timelines
• Ability to stay positive in high stress situations and multitask in a dynamic environment
• Experience developing relationships with senior collaborators