Systems Support Engineer, re:Cycle Reverse Logistics
Amazon · Florence, Kentucky, USA ·
- Category
- Support
re:Cycle Reverse Logistics is looking for a Systems Support Engineer for its Reverse Logistics operation based in CVG110. Our mission is to manage and scale information technology asset disposition (ITAD) services for used electronics and electronic equipment (UEEE) through secure and environmentally sustainable practices supporting asset recovery, reuse, recycling, and other circular economy initiatives.
Key job responsibilities
The Systems Support Engineer supports Reverse Logistics operations based in CVG110 by building, deploying, and maintaining failure analysis testing infrastructure for the world’s premier cloud computing platform. This role operates in a multi-platform, international lab environment supporting hardware testing, automation, troubleshooting, and continuous improvement.
Systems Support Engineers manage test automation infrastructure across multiple platforms and architectures and implement scalable testing, monitoring, and reporting solutions that improve hardware quality, reliability, and operational readiness.
Key job responsibilities
· Deploy, maintain, troubleshoot, and improve testing environments for Failure Analysis of platforms and components.
· Develop and support automation, scripting, and engineering tools that improve testing efficiency, reliability, and scalability.
· Utilize source control, code review, change management, and deployment mechanisms to safely implement technical changes.
· Monitor infrastructure health, investigate failures, identify root causes, and drive issues through resolution.
· Develop and improve reporting, dashboards, technical documentation, troubleshooting procedures, and operational processes.
· Manage engineering work through established project and ticketing mechanisms, including ownership, deliverables, risks, and escalations.
· Support testing solutions throughout the product lifecycle, from requirements and deployment through sustainment and continuous improvement.
· Maintain required test infrastructure materials, components, and inventory.
A day in the life
A Systems Support Engineer serves as a key technical owner within the Failure Analysis lab, responsible for deploying, maintaining, and troubleshooting the hardware and software that support test environments. The role requires strong ownership, sound technical judgment, and the ability to quickly identify and resolve issues that impact testing operations. Engineers work closely with Test Engineering, Failure Analysis, Hardware Engineering, and other partner teams to address cross-functional dependencies, improve system reliability, and ensure testing infrastructure remains scalable, available, and ready to support evolving business needs.
About the team
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
Key job responsibilities
The Systems Support Engineer supports Reverse Logistics operations based in CVG110 by building, deploying, and maintaining failure analysis testing infrastructure for the world’s premier cloud computing platform. This role operates in a multi-platform, international lab environment supporting hardware testing, automation, troubleshooting, and continuous improvement.
Systems Support Engineers manage test automation infrastructure across multiple platforms and architectures and implement scalable testing, monitoring, and reporting solutions that improve hardware quality, reliability, and operational readiness.
Key job responsibilities
· Deploy, maintain, troubleshoot, and improve testing environments for Failure Analysis of platforms and components.
· Develop and support automation, scripting, and engineering tools that improve testing efficiency, reliability, and scalability.
· Utilize source control, code review, change management, and deployment mechanisms to safely implement technical changes.
· Monitor infrastructure health, investigate failures, identify root causes, and drive issues through resolution.
· Develop and improve reporting, dashboards, technical documentation, troubleshooting procedures, and operational processes.
· Manage engineering work through established project and ticketing mechanisms, including ownership, deliverables, risks, and escalations.
· Support testing solutions throughout the product lifecycle, from requirements and deployment through sustainment and continuous improvement.
· Maintain required test infrastructure materials, components, and inventory.
A day in the life
A Systems Support Engineer serves as a key technical owner within the Failure Analysis lab, responsible for deploying, maintaining, and troubleshooting the hardware and software that support test environments. The role requires strong ownership, sound technical judgment, and the ability to quickly identify and resolve issues that impact testing operations. Engineers work closely with Test Engineering, Failure Analysis, Hardware Engineering, and other partner teams to address cross-functional dependencies, improve system reliability, and ensure testing infrastructure remains scalable, available, and ready to support evolving business needs.
About the team
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!