Systems & Network Support Specialist
966ab1bb-d7f0-42f5-bdde-ea8a56d4c70d:19000101_000001 · Matthews, NC, US ·
- Employment
- Full time
- Category
- Support
- Experience
- 2+ years
Christ Covenant Church & Covenant Day School
Who We Are
A Christian church and school focused on being salt and light for God’s glory. The focus of the IT Department is to serve our community by providing the technology foundation to support Christian worship and education.
The Role
The Support Specialist is the first line of support for our faculty and staff and serves in support of the mission and vision of our church and school. You are quick to respond to our clients, eagerly working to solve common issues correctly the first time with positive customer service. You are an excellent communicator in both speech and writing. You document your work in a timely manner and when necessary, escalate promptly. You are a leader in problem solving skills and leave no stone unturned until the issue is documented and resolved. Reporting to the campus IT Director, the role is full-time, hourly (non-exempt) and serves through the full calendar year.
What Your Day Looks Like
- Review support requests in Spiceworks to receive your assignments throughout the day. Know when to escalate.
- Provide remote support to troubleshoot computer hardware, software, account access, password resets, VPN and network connectivity, and peripherals.
- Set up and maintain workstations, onboard new users, and set up Multifactor Authentication.
- The truth is that no two days are alike. Some days are slow and others are very hectic. Slow days provide for time to perform equipment checks and updates. On hectic days you will try to minimize what crosses over into the next day.
What you Need
- A personal commitment to Jesus Christ and a desire to serve in a Christian school environment.
- 2+ years of hands-on IT support experience at a multi-client environment.
- Confident with Windows OS, Office 365, Adobe products, web apps, basic networking and troubleshooting. Experience with Active Directory, Group Policy, DHCP, and DNS.
- Able to work on-site every day in Matthews, NC.
- A client first attitude combined with Christian compassion towards those that need our assistance.
- Capable of maintaining the highest level of professionalism, discretion, and confidentiality in all matters.
Why You Will Like it Here
Covenant Day offers a welcoming, collaborative environment where you can build meaningful
relationships while contributing to a Christ-centered school community. You’ll work alongside people who value service, teamwork, and excellence, with the opportunity to make a positive difference to those on our campus through providing excellent technology services. In addition, Covenant Day offers a comprehensive salary and benefits package that includes medical, dental, and vision coverage; disability and life insurance; and optional pre-tax medical and retirement plans. Eligible faculty and staff may also receive tuition remission, graduate education assistance, licensure support, and a school-provided laptop.
Ready to Apply?
If you possess a strong work ethic, have relevant experience for the role, love to serve others, are eager to learn, and desire to work alongside your brothers and sisters in Christ, we would love to meet you and learn about you and your desire to serve others and the Lord. Please apply at .
At Christ Covenant Church and Covenant Day School, our vision is to transform hearts and minds for the glory of Jesus Christ. We desire to carry out this vision as a unified and diverse covenant school community that seeks to love the Lord with heart, soul and mind, love our neighbor as ourselves and demonstrate the “more excellent way” that only comes though the gospel of Jesus Christ. We are committed to welcoming one another, to striving to honor each other consistently, to walking in humility toward one another, and to examining the Scriptures with one another.