Systems Engineer - (SYSENG-01)

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, technology plays a critical role in supporting our mission of changing lives, strengthening communities, and creating opportunities for successful recovery and reentry. As a Systems Engineer, you'll help build, support, and improve the technology infrastructure that powers our organization and enables our teams to deliver exceptional care and service

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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About the Role

The Systems Engineer is a senior-level technical professional responsible for the reliability, scalability, security, and continuous improvement of New Freedom's technology systems and infrastructure. This hands-on role serves as a technical expert, project leader, escalation resource, and mentor while translating business needs into effective technology solutions. The Systems Engineer plays a key role in driving innovation, supporting organizational growth, and reducing operational risk through technology excellence.

This role is ideal for someone who:

• Enjoys solving complex technical challenges
• Thrives in a fast-paced, evolving technology environment
• Loves designing solutions that improve efficiency and user experience
• Enjoys mentoring and supporting other IT professionals
• Takes ownership of projects from planning through implementation
• Wants to use technology to make a meaningful impact on people's lives

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What You’ll Be Responsible For

• Serving as a senior escalation point for complex technical issues and system challenges
• Supporting and optimizing Microsoft 365, Azure/Entra ID, SharePoint, Teams, Exchange, and related systems
• Designing, implementing, and maintaining infrastructure, networking, security, and identity management solutions
• Leading technology projects, upgrades, migrations, and system improvement initiatives
• Developing automation, reporting, dashboards, and internal technology solutions
• Supporting cybersecurity, disaster recovery planning, and operational resilience efforts
• Mentoring Systems Support team members and promoting technical best practices
• Maintaining documentation, operational standards, and technical procedures

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What Success Looks Like

• Technology systems remain reliable, secure, and scalable
• Complex technical issues are resolved efficiently and effectively
• System upgrades, migrations, and projects are completed successfully and on schedule
• Automation and process improvements create meaningful operational efficiencies
• End users receive exceptional technical support and service
• IT operations continue to mature through innovation, documentation, and best practices

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What We’re Looking For

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum five years of progressively responsible IT experience
• Advanced experience supporting Microsoft 365, Active Directory, and Azure/Entra ID environments
• Experience with identity and access management technologies
• Strong troubleshooting and systems analysis skills across multiple technology platforms
• Experience with scripting or development tools such as PowerShell, Python, JavaScript, or similar technologies
• Familiarity with automation platforms such as Power Automate or Power Apps
• Experience supporting infrastructure, networking, security, and enterprise systems
• Strong communication, project management, and problem-solving skills
• Must be at least 21 years of age
• Experience configuring and managing FortiGate firewalls preferred
• Experience supporting UniFi networking environments preferred
• Experience designing and supporting wireless networks within complex facilities preferred
• Experience supporting HIPAA-regulated healthcare or behavioral health environments preferred
• Experience developing internal tools, reporting systems, dashboards, and automation solutions preferred
• Strong SharePoint architecture and solution design experience

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Environment + Physical Demands

This position works primarily in a professional office environment with some hybrid flexibility based on organizational needs. Work may occur across multiple facilities and technical environments.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequent computer, systems administration, and project work
• Occasional movement between facilities, server rooms, and technical environments
• Ability to install, move, and maintain equipment weighing up to 50 pounds
• Ability to work in varied technical environments, including network closets and server rooms
• Occasional after-hours support for urgent technology issues or system emergencies
• Ability to travel locally between sites and facilities as needed

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."