Position Overview
MetroSys is seeking a motivated Systems Engineer I to join our Infrastructure Services team supporting enterprise environments for our clients. This role is responsible for maintaining, monitoring, and supporting Windows-based infrastructure while working closely with senior engineers on server, virtualization, cloud, backup, and infrastructure projects.
This is an excellent opportunity for an early-career infrastructure professional looking to grow their skills in systems administration, virtualization, Microsoft technologies, and enterprise operations. The ideal candidate has a strong technical foundation, enjoys troubleshooting complex issues, and is committed to delivering exceptional customer service.
Key Responsibilities
- Support and administer Windows Server environments, Active Directory, DNS, DHCP, and Microsoft 365.
- Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems.
- Assist with server provisioning, patch management, system upgrades, and infrastructure lifecycle activities.
- Perform routine health checks, preventive maintenance, and operational monitoring.
- Troubleshoot server, operating system, virtualization, and infrastructure issues while escalating complex incidents as needed.
- Support backup operations, disaster recovery testing, and business continuity initiatives.
- Participate in vulnerability remediation, security hardening, and infrastructure compliance activities.
- Maintain technical documentation, system configurations, and operational procedures.
- Collaborate with networking, security, cloud, and service desk teams to resolve infrastructure issues.
- Participate in after-hours maintenance windows and on-call support as required.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
- 1–3 years of experience supporting Windows Server environments or enterprise infrastructure.
- Experience with:
- Microsoft Windows Server
- Active Directory
- DNS and DHCP
- Microsoft 365
- VMware vSphere or Microsoft Hyper-V
- Backup and recovery technologies
- Basic understanding of TCP/IP networking fundamentals.
- Familiarity with PowerShell scripting and infrastructure monitoring tools.
- Strong troubleshooting, documentation, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in a Managed Services Provider (MSP) or consulting environment.
- Microsoft Azure or hybrid cloud experience.
- Experience with Microsoft Intune or MECM/SCCM.
- Knowledge of ITIL service management practices.
- Microsoft, VMware, CompTIA, or similar technical certifications.