Systems Engineer - Managed Services

JOB OVERVIEW

The Systems Engineer is responsible for the successful delivery of cloud-based solutions and infrastructure projects, with a key focus on Microsoft Azure and Microsoft 365 (Office 365) ecosystems. This role is ideal for a highly technical professional with strong project execution skills and the ability to handle escalated support requests. The position requires experience in cloud migrations, virtualization, systems administration, and backup technologies. In addition to technical delivery, the role includes time tracking, collaboration with project managers, and participation in planning and reporting activities. ServiceNow experience is a strong asset. We are planning a move to ServiceNow over the next one to two years, and we would value someone who has worked on the platform through that transition.

KEY RESPONSIBILITIES

Cloud Infrastructure & Migrations:

Lead migrations from on-premises systems to Microsoft Cloud services including but not limited to SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams.
Deploy and configure Azure virtual environments based on project requirements.
Manage tenant-to-tenant migrations as well as cloud platform transitions (e.g., AWS/GCP to Azure).
Configure and maintain hybrid environments using Entra Connect for seamless identity integration.

Project Responsibilities:

Participate in project discovery and planning sessions to gather technical requirements and define scope.
Assist in drafting project plans, Statements of Work (SoWs), and technical documentation to support project delivery.
Track time accurately in the organization’s system for billing and compliance purposes.
Collaborate with project managers to ensure schedules, milestones, and budgets are met.
Notify project stakeholders of any technical roadblocks or schedule changes and assist in risk mitigation planning.
Maintain and deliver complete technical documentation and conduct handoffs and knowledge transfer sessions as needed.

Support & Escalation:

Act as a Tier 3 escalation point for technical support teams, resolving complex or high-impact issues.
Provide guidance and mentorship to junior technicians and service desk team members when needed.
Monitor system performance and proactively address potential issues using available tools.

Backup, Recovery & Disaster Recovery:

Use Veeam Backup & Replication for projects and Disaster Recovery (DR).
Conduct regular DR backup testing and ensure proper data retention strategies are followed.
Support recovery operations during business continuity or incident response scenarios.

Virtualization & Server Management:

Support and manage VMware environments including ESXi/Hyper-V hosts and vCenter.
Administer core Windows Server components such as:

Active Directory (AD)
DNS
DHCP
Group Policy (GPO)

Automation & Scripting:

Develop PowerShell scripts for automation of routine administrative tasks.
Participate in standardization of configurations and repeatable deployment procedures.
Additional responsibilities as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

4+ years of experience in a systems engineering or similar technical role.
Strong hands-on experience with Microsoft Azure and Microsoft 365.
Experience with cloud migrations, especially from on-prem to Microsoft Cloud.
ServiceNow experience is a strong asset. We are planning a move to ServiceNow over the next one to two years, and we would value someone who has worked on the platform through that transition.

PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)

Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Modern Desktop Administrator Associate
VMware VCP or similar
Veeam Certified Engineer (VMCE)

KNOWLEDGE, SKILLS & ABILITIES

Familiarity with Veeam Backup & Replication, VMware, and the Windows Server stack.
Scripting knowledge using PowerShell or similar tools.
Knowledge of networking concepts and protocols is a strong asset.
Project-based mindset with the ability to manage time, documentation, and collaboration effectively.
Excellent communication and documentation skills.
Experience in a fast-paced environment with multitasking responsibilities
Strong ability to prioritize tasks and meet deadlines
Strong attention to detail and accuracy
Professional verbal and written communication skills

THE ENVIRONMENT YOU WOULD BE WORKING IN

AREA

WHAT WE RUN

Identity & productivity

Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, conditional access and MFA across a multi-tenant client base

Endpoint management

Microsoft Intune, Autopilot, compliance and configuration baselines,
encryption and device health reporting

Server & virtualization

Windows Server, Active Directory, Hyper-V and VMware, on-premises and hosted

Security

Endpoint detection and response, patch and vulnerability remediation, privileged access controls, security reporting to clients

Service delivery tooling

ConnectWise PSA and RMM, remote support tooling, monitoring and alerting

Automation

PowerShell and Python against Microsoft Graph and vendor APIs, version-controlled and reviewed

WORKING CONDITIONS

Must be able to obtain and maintain a clear criminal record check
Physically able to perform all listed job duties
Work performed primarily in an office environment
Manual dexterity required to use desktop computer and telephone
This role involves working in a variety of environments and includes regular interaction with staff and members of the public
Valid driver’s licence and access to a vehicle for occasional client site visits.
May be required to stand for several hours a day

Methods and procedures described or implied in the job profile may be altered to accommodate employees.