Systems Engineer

Description

We're looking for a Systems Engineer to join our Koch Services IT team! In this role, you'll serve as a key technical resource across Koch Companies and Koch Logistics, supporting systems infrastructure, cybersecurity, network operations, email services, backups, Citrix, and enterprise technology initiatives. You'll partner with IT leadership and internal teams to implement new technologies, strengthen security, troubleshoot complex issues, and keep critical systems reliable and secure.

Location: Corporate Office, Golden Valley

Hiring Range: $90,000 - $105,000, commensurate with experience

Schedule: Full-time, 40 hours per week; occasional off-hours work and participation in an after-hours on-call rotation.

Who You Are...

You are an experienced, solutions-focused technology professional who enjoys troubleshooting complex systems and partnering across teams. You work well independently, communicate clearly with technical and non-technical stakeholders, and stay organized when priorities shift. You bring a strong understanding of systems infrastructure, networking, cybersecurity, and enterprise technologies, along with a customer-service mindset and a drive to continuously improve processes.

Why Work for Us?

• Medical, Dental, Vision, HSA, FSA, and more

• Free online healthcare and mental healthcare upon hire

• 401(k) with company match

• Six paid holidays plus three floating holidays

• Accrued Paid Time Off beginning on your date of hire

• Company-paid Life Insurance with optional buy-up coverage

• Promotion-from-within culture and long-term career growth opportunities

• Quarterly non-discretionary bonus program

What You'll Do

• Build, deploy, troubleshoot, and maintain infrastructure servers across multiple locations.

• Identify internal and external cybersecurity vulnerabilities and implement timely remediation plans.

• Administer, maintain, and troubleshoot Citrix infrastructure, firewalls, email services, email security, backups, infrastructure monitoring, and endpoint imaging.

• Assist with network maintenance, upgrades, routing, switching, and troubleshooting across company locations.

• Partner with software teams to identify, isolate, and remediate issues affecting critical business functions.

• Create and manage tickets with third-party vendors and Koch Services IT, communicate status, and drive issues to resolution.

• Monitor hardware integrity, warranties, licenses, and lifecycle information to support reliable technology operations.

• Maintain technical knowledge-base content and documentation for systems, processes, and equipment.

• Serve as a subject matter expert for enterprise software upgrades, installations, and other technology initiatives.

• Manage end-user security training requirements and advise IT staff on campaign needs.

• Coordinate with clients and team members to reduce risk, resolve issues, and improve user satisfaction.

• Participate in in-person meetings, cross-training, continuous process improvement, and the after-hours on-call rotation.

• Perform other duties and projects as assigned.

Knowledge and Skills to be Successful

• Excellent troubleshooting, analytical, and problem-solving skills, with the ability to independently investigate complex issues.

• Strong written and verbal communication skills across phone, email, instant message, and in-person interactions.

• Working knowledge of DNS, TCP/IP, networking, routing, switching, and systems integration best practices.

• Knowledge of cybersecurity standards, security monitoring, remediation, and incident response procedures.

• Experience supporting enterprise technologies such as firewalls, Citrix, Microsoft Exchange, backups, and infrastructure monitoring.

• Project management skills and the ability to manage multiple priorities in a changing environment.

• Ability to learn, support, and train others on new technologies.

• Excellent attention to detail, organization, adaptability, teamwork, and customer service skills.

• Proficiency with Microsoft Office applications.