Job Summary:
We are looking for an experienced Systems Engineer Level III specializing in endpoint management to oversee the deployment, configuration, security, and lifecycle support of desktops, laptops, and mobile devices across the enterprise. The role ensures standardized and secure endpoint experiences for users while driving automation and compliance within a shared services or enterprise IT environment.
The ideal candidate has deep experience with device management tools, endpoint security policies, patching, automation, and can lead complex initiatives for global infrastructure support.
Key Responsibilities:
- Lead the design, implementation, and maintenance of enterprise endpoint management platforms (e.g., Microsoft Endpoint Manager/Intune, SCCM, Jamf).
- Manage and optimize policies for software deployment, OS imaging, device configuration, patching, and compliance.
- Automate provisioning, updates, and maintenance tasks using PowerShell or other scripting tools.
- Implement and maintain endpoint security standards including encryption, antivirus, firewall, and access controls.
- Collaborate with security and infrastructure teams to enforce security baselines and regulatory requirements across user devices.
- Monitor device health, performance, and usage analytics to proactively resolve issues and improve the user experience.
- Serve as a subject matter expert in device lifecycle management and desktop support technologies.
- Document processes, configurations, and standard operating procedures; support knowledge transfer and training for IT staff.
Qualifications:
- Bachelors degree in Information Technology, Computer Engineering, or a related field.
- 5+ years of experience in systems administration or engineering, with a strong focus on endpoint management.
- Hands-on experience with tools such as Microsoft Endpoint Manager (Intune), SCCM, or equivalent MDM solutions.
- Strong scripting skills using PowerShell, Python, or Bash for automation of device management tasks.
- Experience managing Windows and macOS environments; familiarity with mobile device management (MDM) is a plus.
- Solid understanding of device security policies, identity/access management, and compliance standards.
- Knowledge of Active Directory, Group Policy, and modern authentication protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are an advantage.