Systems Engineer III (Audio/Visual)

SYSTEMS ENGINEER III – AV/COLLABORATION ENGINEER

Location: NASA Johnson Space Center (JSC), Houston, TX
Work Arrangement: 100% On-Site
Clearance Requirement: Public Trust
Education: Bachelor's Degree

SUMMARY

Noetic is seeking a highly skilled Systems Engineer III – AV/Collaboration Engineer to design, deploy, integrate, and manage workplace collaboration environments at NASA Johnson Space Center. The ideal candidate will have hands-on experience with Microsoft Teams Rooms (MTR), Logitech, Crestron, Cisco, and other conferencing technologies, along with a strong understanding of AV systems, networking, Microsoft 365, and collaboration infrastructure. This role will serve as a technical subject matter expert responsible for maintaining reliable, high-quality collaboration environments, troubleshooting complex AV and connectivity issues, and supporting the deployment and lifecycle management of collaboration technologies across JSC and other NASA centers as needed.

PRIMARY RESPONSIBILITIES

• Design, deploy, integrate, and manage physical workplace collaboration environments at NASA Johnson Space Center and support collaboration environments across other centers as needed.

• Serve as a subject matter expert for Microsoft Teams Rooms (MTR), including Logitech, Crestron, Cisco, and other conferencing technologies.

• Install, configure, maintain, and troubleshoot conferencing systems and peripherals, including displays, cameras, microphones, speakers, and other collaboration hardware.

• Lead physical installation, structural mounting, cable management, and hardware configuration of MTR Windows and Android endpoints.

• Manage and monitor Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, Cisco Control Hub, Crestron XiO Cloud, Logitech Sync, and other approved tools.

• Monitor hardware health, device status, and peripherals to maintain high availability and optimal audio/video quality.

• Plan, test, and deploy software updates, security patches, and OEM firmware upgrades.

• Provide hands-on troubleshooting for complex audio, video, control programming, and connectivity issues.

• Evaluate, select, and standardize Microsoft Teams-certified AV hardware, including microphones, cameras, DSPs, and control panels.

• Configure Teams resource accounts and Exchange integrations.

• Support enterprise and federal Conditional Access policies and network optimization, including Quality of Service (QoS).

• Apply systems engineering concepts to the design, development, integration, and testing of cloud, hardware, software, and system-level requirements.

• Develop integrated system test requirements and strategies and support overall system-level testing.

• Some travel may be required to support installation teams at other centers.

BASIC QUALIFICATIONS

• Bachelor's degree.

• 3–5+ years of experience in AV engineering, unified communications, or collaboration workspace management.

• Direct, hands-on experience deploying and programming Logitech, Crestron, Cisco, and other conferencing devices.

• Strong knowledge of Microsoft Teams Rooms architecture across Windows and Android ecosystems.

• Experience with Microsoft Teams Rooms hardware, networking, software, and management tools.

• Understanding of collaboration and conferencing control environments.

• Ability to read high-level wiring diagrams for installation and troubleshooting.

• Understanding of Crestron and AMX control systems, display technologies, and audio/video switching technologies.

• Understanding of AV-over-LAN technologies and audio DSP configuration and gain structure.

• Solid understanding of TCP/IP, DHCP, DNS, and firewall rules.

• Experience with Microsoft 365 Conditional Access policies.

• Experience managing Teams resource accounts, licenses, and Exchange room calendars.

• Ability to work 100% on-site at NASA Johnson Space Center.

• Ability to obtain and maintain the required Public Trust designation.

PREFERRED QUALIFICATIONS

• Microsoft MS-700 – Managing Microsoft Teams certification or specialized Microsoft Teams Rooms training.

• CTS – Certified Technology Specialist certification.

• CTS-I – Certified Technology Specialist – Installation certification.

• Knowledge of government network and hardware security requirements.

• Experience supporting enterprise or federal collaboration environments.