- Norwest Location
- $110-$120k + super
- Healthcare experience is a must!
Are you a Systems Engineer with a strong healthcare MSP background and the technical skills to tackle complex infrastructure challenges?
We're partnering with a specialist IT services business to find an experienced Systems Engineer to join their team in Norwest.
This is an opportunity for a technically strong MSP professional who enjoys solving complex technical issues, supporting healthcare clients and delivering infrastructure solutions across diverse client environments.
You'll take ownership of escalated technical issues, contribute to infrastructure projects and provide technical guidance to junior team members.
Important: You must have at least five years' experience working within a healthcare Managed Service Provider (MSP), with hands-on experience supporting healthcare practice management systems.
The opportunity Reporting to the Service Delivery Manager, you'll provide advanced Level 2 and Level 3 technical support across the helpdesk and projects teams.
You'll work across servers, networking, cloud platforms, virtualisation and security, helping healthcare clients maintain reliable, secure and effective IT environments.
What you'll be doing - Provide advanced Level 2 and Level 3 technical support across multiple client environments.
- Troubleshoot and resolve complex server, network, cloud, hardware and software issues.
- Support healthcare practice management systems, including Medical Director, Best Practice and Genie.
- Manage escalated tickets and ensure timely resolution within agreed service levels.
- Deploy, configure and maintain servers, workstations, firewalls, applications and network infrastructure.
- Administer and support Microsoft 365, Azure, Active Directory and Group Policy.
- Configure and troubleshoot routers, switches, VPNs, wireless networks and firewall technologies.
- Assist with infrastructure upgrades, cloud migrations, deployments and project implementations.
- Maintain accurate technical documentation and client environment records.
- Provide onsite technical support and professional services to clients.
- Mentor junior technicians and provide technical guidance on complex issues.
- Identify opportunities to improve infrastructure, processes and service delivery.
What you'll bringEssential experience - Minimum five years' experience working within a healthcare Managed Service Provider (MSP).
- Experience in a Level 2 or Level 3 technical support or Systems Engineer role within an MSP.
- Hands-on experience supporting healthcare practice management systems, particularly Medical Director, Best Practice and/or Genie.
- Strong Microsoft infrastructure knowledge, including Windows Server, Active Directory and Microsoft 365.
- Solid networking and troubleshooting skills across routers, switches, firewalls, VPNs and wireless environments.
- Experience managing technical escalations and supporting multiple client environments.
- Strong client communication skills and a customer-focused approach.
- Current Australian driver's licence and the ability to provide onsite client support.
Technical skills
Ideally, you'll also bring experience across several of the following technologies:
- Servers: Windows Server 2022/2025, server builds, deployments and troubleshooting.
- Microsoft: Microsoft 365, Azure and Microsoft Entra ID (formerly Azure AD).
- Networking and security: Cisco, Fortinet and/or Check Point firewalls, routers, switches and VPNs.
- Virtualisation: Hyper-V, VMware and/or Citrix environments.
- Cloud: AWS, including EC2, security solutions and the AWS Well-Architected Framework.
- Business continuity: Backup, disaster recovery and cybersecurity solutions.
- Projects: Infrastructure upgrades, migrations, deployments and implementation work.
Microsoft, AWS, Cisco, Azure or VMware certifications will be highly regarded.
The person we're looking for
You're a hands-on Systems Engineer who enjoys getting to the root of complex technical problems. You can work independently, manage competing priorities and take ownership of incidents through to resolution.
You communicate technical issues clearly to clients, understand the importance of reliable IT systems in healthcare environments and take pride in delivering quality service.
You'll also enjoy sharing your knowledge, supporting junior technicians and contributing to a collaborative technical team.
What's on offer? - Work across complex technical environments and challenging infrastructure projects.
- Apply your healthcare MSP expertise across a diverse client base.
- Take ownership of escalated issues and contribute to infrastructure improvements.
- Share your knowledge and help develop the capability of the wider technical team.
- Join a business that values technical expertise, collaboration and quality client service.
If you're an experienced Systems Engineer with a strong healthcare MSP background and the technical capability to operate at Level 3, we'd love to hear from you.
Apply now to find out more about this opportunity.