Systems Analyst

JOB TITLE: Systems/QA Analyst JOB LOCATION: Providence, RI Onsite WAGE RANGE*: 45 - 50/ hour C2C JOB NUMBER: 26-01474 JOB DESCRIPTION This position will be responsible for system analysis, UAT validations, data script validations and coordination with state vendors. Providing support to business system support team. Executing KPI validations and automation using standard data queries. Coordinating with Operations team for case review and issue resolution. Supporting program admin team with system analysis, data gathering, and demonstration to federal agencies. Monitoring of Incident tickets. Coordinating system design sessions. Identifying, interpreting and transforming program business needs and policy requirements into documented business processes. The Intermediate Systems Analyst will work with Agency Program leads and any designee regularly to provide support, document requirements, and act as a liaison between the Program leads and our technical vendor(s). The Intermediate Systems Analyst will identify approaches to satisfy business requirements by conducting detailed analysis and technical design of program areas. The Intermediate Systems Analyst will support implementation of a comprehensive case management solution utilizing current RI Bridges workflow and utilizing RI Bridges software to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Responsible for escalating issues and decisions when appropriate to the Agency Program Lead. Expected to provide weekly (and as-requested) project updates and reports to the Agency Program Lead. The Intermediate Systems Analyst will work with EOHHS, Client or HSRI to support the business teams in monitoring system effectiveness and implementing system changes. This includes performing system analysis, UAT validations for new change requests/ production incidents covering the business requirements, which includes coordination with State vendors and interfaces/ other partners. Coordinating design sessions, gathering and detailing specific application or project requirements. Identifying the business workers and entities required, and defining the responsibilities, operations, attributes, process flows and relationships necessary to realize the business objectives of the project. Producing both functional and process requirements and documentation necessary to design and build the system. This includes assistance with data requests. Performs ad hoc data script validations, notice review in live environment ensuring the quality of changes being made. Performs KPI validations and automate the standard queries using SQL to efficiently verify data points/ internal QC validations. Works closely with the program admin team to support collection of required data for federal agencies. Performs data analysis and prepares documentation, provides demonstrations to federal agencies, when required. Also, responsibilities include working with the operations team on an ad-hoc basis to review the case issues. Monitoring and tracking incident tickets ensuring the resolution from a business standpoint. Coordinating with tier-II team to handle the case issues and suggesting corrections to ensure timely case processing. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.