Systems Analyst / Senior Systems Analyst

Main Responsibility

Reports to: IT Manager

• Partner business stakeholders to deliver technology solutions that support business objectives and operational needs.

• Bridge the gap between business requirements and technology implementation.

• Ensure business needs are translated into practical, sustainable and fit-for-purpose solutions.

• Support the successful implementation, enhancement and continuous improvement of enterprise systems.

• Identify opportunities to improve business processes through digitalization, automation and emerging technologies.

Key Responsibilities:

• Partner stakeholders and users to gather, analyse and document business requirements.

• Facilitate requirement workshops and translate business needs into functional specifications, user stories, use cases and process flows.

• Review business processes and recommend opportunities to improve efficiency, effectiveness and user experience.

• Assess and challenge proposed solutions to ensure alignment with business requirements, operational needs and long-term maintainability.

• Review vendor proposals, functional specifications and project deliverables to ensure completeness and alignment with approved requirements.

• Act as a trusted technology partner to business stakeholders by providing advice on system capabilities, implementation considerations and solution options.

• Work closely with vendors and stakeholders to clarify requirements, resolve functional issues and support implementation activities.

• Provide guidance to business stakeholders on project governance, documentation requirements and implementation best practices.

• Support Agile and Waterfall project delivery activities, including requirement prioritisation, sprint reviews and change request assessments where applicable.

• Coordinate and support User Acceptance Testing (UAT), issue tracking and defect resolution activities.

• Identify project risks, requirement gaps and implementation dependencies, and recommend appropriate mitigation measures.

• Maintain accurate and up-to-date project, system and functional documentation.

• Evaluate opportunities to leverage digitalisation, automation, Artificial Intelligence (AI) and emerging technologies to improve business outcomes.

• Communicate effectively with business stakeholders, vendors and technical teams.

Requirements:

• Degree in Computer Science, Information Technology, Information Systems or related field.

• Minimum 4 years of relevant experience in Systems Analysis, Software Implementation or related roles. Candidates with more experience may be considered for Senior appointment.

• Strong understanding of Software Development Life Cycle (SDLC) methodologies.

• Experience in business requirements gathering, process analysis and functional documentation.

• Experience working in Agile, Waterfall or Hybrid project environments.

• Good understanding of system development, systems integration concepts and APIs.

• Experience working with business stakeholders, external vendors and implementation partners.

• Understanding of digitalisation, business process improvement, automation or AI-enabled solutions will be advantageous.

• Strong analytical, problem-solving and stakeholder management skills.

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively within a team environment.

• Strong learning mindset with the ability to adapt to evolving technologies and business needs.