Systems Analyst, POS

About Ampol

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen

Tech, Digital & Data @ Ampol

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.

About the role:

The Systems Analyst is critical to the effective operation of core retail applications, with a specialised focus on Point of Sale (POS) platforms and their integration with downstream business systems. The role combines deep subject matter expertise with end-to-end ownership, encompassing support for roadmap planning, vendor management, solution design, project delivery, operational support, and continuous improvement of POS technologies across Ampol's retail network. The role serves as the technology SME for POS applications and associated integrations, ensuring reliable transaction processing, master data accuracy, and seamless data exchange across connected systems.

Key Responsibilities

• Act as the technical SME for Ampol's POS applications, providing expertise across POS functionality, transaction processing, master data, pricing, promotions, and integration points with downstream systems.
• Perform hands-on analysis, configuration, testing, troubleshooting, and support of POS applications and associated interfaces to ensure stable and reliable business operations.
• Develop and maintain a detailed understanding of end-to-end retail transaction flows and master data processes, ensuring accurate data exchange between POS and connected platforms.
• Support project and enhancement delivery through requirements analysis, solution design input, system configuration, integration validation, pilot execution, deployment support, and production releases.
• Investigate and resolve complex application, transaction, integration, and data quality issues, working closely with vendors and internal technology teams to determine root cause and drive resolution.
• Build and maintain strong working relationships with vendors, business stakeholders, architecture teams, and downstream application owners while identifying opportunities for automation, simplification, and continuous improvement.
• Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.

Qualifications & Experience

• Proven hands-on experience supporting POS applications within retail environments, including transaction processing, application configuration, master data management, and operational support.
• Strong understanding of retail system integrations, including APIs, middleware platforms such as Boomi, transaction interfaces, and data flows between POS and downstream applications.
• Demonstrated experience creating, reviewing, and maintaining detailed data mapping documents, transformation rules, interface specifications, and business process documentation.
• Proven ability to troubleshoot and analyse complex application, integration, transaction, and data quality issues across multiple interconnected systems.
• Strong working knowledge of Jira, including backlog management, user story creation, defect tracking, workflow administration, sprint support, reporting, and Agile delivery practices.
• Highly self-driven and able to manage multiple competing priorities while undertaking hands-on technical activities in retail IT lab, test, pilot, and rollout, including integration testing, deployment support, store site visits, solution validation, and collaboration with operational teams.
  

Benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

Want to take your career to the next level? Apply today.

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We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.