Systems Analyst

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Office of Information Technology

Application Lifecycle Management Team

Opening Date: September 28, 2026

Closing Date: October 09, 2026

Grade / Admin Unit: 27 / Professional/Technical

Job Class Code: 0867
Salary: $66,952.08 - $94,077.37*/Annually (*includes a 15% recruitment and retention stipend, and eligible for a 5% training bonus)
Position Number: 015107169

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.

At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Hybrid Work Opportunity:

The employee in this position currently has the opportunity to work from home as much as 90% of the time. There is a requirement that the employee be in the office at least once every two weeks and the remote work location must be in the State of Maine.

ABOUT THE JOB DETAILS:

The Systems Analyst will play a key role in communication and facilitation between Program Partners, Vendors and the Office of Information Technology in a vendor management capacity. This position will support applications ranging in size from client-based systems to enterprise-wide data management systems. This position will also support our internal Development Teams with process documentation.

WHAT’S IN IT FOR YOU?

• You will be a member of a highly productive technical team working closely with program partners to ensure effective and secure technical solutions for business problems.
• You will have the opportunity to work in a small, independent, and flexible team environment.
• You will help resolve technical issues to provide system functionality and data integration.
• You will experience new and different challenges on an ongoing basis.
• You will have opportunities for training and career development.

WHAT WILL YOU DO?

This is technical services work involving the implementation, analysis, enhancement, and maintenance of a variety of diverse enterprise-wide application systems. This position is primarily responsible for the oversight of vendor managed applications. Vendor managed applications are those that are primarily supported by an external vendor. The role of this position is to work with the state program and the vendor to ensure compliance with IT policies as defined in the vendor contract. Working with internal resources, this position will also facilitate the delivery of documentation necessary to show compliance with IT policies. In this role you will be tasked to hold vendors accountable to the security and accessibility requirements as well as the policies and procedures defined by the State of Maine. An important aspect of this work is the application of system analysis skills to formulate and/or evaluate solutions to complex business problems using automation technology and process improvement. You will frequently partner with technical staff and end-users to test and refine your/their work. Work is performed under limited supervision. This position is located in Augusta.

RESPONSIBILITIES:

• Oversight/management of the vendor software development life cycle as well as the project development cycle
• Management of vendor compliance with IT contracts
• Aiding with operations by identifying technical risks of a change to the application system
• Facilitating technical issue resolution with multiple groups
• Analyzing business problems and operations in depth, considering limitations imposed by current automation environment, time requirements, personnel/financial resources, and desired results to develop functional requirements for a proposed system including cost and time estimates for subsequent phases.
• Studying and evaluating business problems and operations to produce feasibility, scope and objective, and cost benefit reports
• Utilizing a ticketing system for tracking incidents and monitoring for resolution
• Preparing/evaluating documents of understanding, automation system design plans, and detailed specifications to identify system design requirements including cost and time estimates for subsequent phases and facilitate the development and implementation of automation systems.
• Coordinating with business partners and vendors to implement enterprise-wide systems
• Communicating clearly and effectively at various levels
• Working closely with all functional areas of an IT organization
• Managing and coordinating small projects that involve multiple stakeholders
• Leading and participating in system walk-throughs
• Managing tasks in JIRA (or a similar tool) to facilitate releases and deployments
• Developing productive business relationships with vendors and agency leaders

MINIMUM QUALIFICATIONS:

A four (4) year combination of higher level programming and or systems analysis and design experience. A Masters Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.

Preference will be given to the candidate who has:

• Demonstrated ability to define and resolve complex technical problems independently
• Ability to effectively communicate orally and in writing to both technical and non-technical audiences.
• Experience with managing vendor supported applications and vendor relationships.
• Experience with designing, conducting and evaluating system tests is desired.
• Experience with application support and development in a team environment is required.
• Experience with RFP’s and Contracts is a plus.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact [email protected]

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.