Systems Analyst - (Enterprise Systems & AI Transformation)

Salary: inc super

We are seeking a Systems Analyst to join a large-scale enterprise transformation program focused on improving the reliability, supportability and usability of critical business systems.

The role sits within a broader AI and technology transformation initiative, supporting operational systems that are undergoing continuous change, enhancement and process improvement.

This is a hands-on role combining application support, systems analysis, testing, incident triage, release support and process improvement.

The Role

You will work across business and technology teams to support critical applications and ensure incidents, changes and system issues are managed effectively.

Key responsibilities will include:

• Provide first-line functional support across assigned enterprise systems.
• Log, triage and progress incidents, service requests, access issues and user problems within agreed SLAs.
• Investigate issues using documented runbooks, support procedures and known resolution paths.
• Capture supporting evidence including screenshots, logs, error details, replication steps and user impact.
• Escalate defects and service-impacting issues to appropriate technical teams with clear diagnostic information.
• Assist with functional requirements gathering and documenting system behaviours, process flows and user impacts.
• Support configuration and system administration activities under established controls.
• Perform system checks, data validation and reconciliation activities.
• Support system releases, enhancements and change initiatives.
• Execute regression testing and defined test scenarios across changed functionality.
• Assist with UAT, defect logging and post-release validation.
• Confirm system access and functionality following releases or configuration changes.
• Capture post-release user feedback and assist with adoption-related issue triage.
• Maintain accurate system documentation, audit evidence and operational records.
• Identify recurring incidents, process bottlenecks and system workarounds and escalate underlying issues for investigation.
• Contribute to improvements across support processes, documentation, runbooks and system usability.

Project Environment

This role forms part of a wider enterprise technology and AI transformation program, where systems, processes and ways of working are being modernised.

The environment includes:

• Business-critical enterprise applications
• System and application support
• Incident and request management
• Application changes and releases
• Functional testing and regression testing
• User access and system administration
• Process and requirements documentation
• Data validation and system checks
• Continuous improvement
• Cross-functional collaboration between technology teams and business SMEs

The role is particularly suited to someone comfortable working across the space between business users and technical support teams, rather than being purely infrastructure or software-development focused.

About You

You will ideally bring experience in:

• Systems Analysis, Application Support or Business Systems Support
• Incident, request and problem triage
• Enterprise application support
• Functional troubleshooting
• Requirements capture and process documentation
• Regression testing, UAT or functional testing
• Release and change support
• Defect identification and escalation
• System access and user support
• Data validation and reconciliation
• Working with SLAs, runbooks and support procedures
• Maintaining system, support and audit documentation

What's on Offer

• 12-month contract (strong possibility for extension)
• $600-$665 per day including super
• Major enterprise transformation program
• Exposure to AI-enabled technology initiatives
• Broad role across systems support, testing, change and systems analysis
• Opportunity to work with both technical teams and business stakeholders

If you have strong experience supporting enterprise applications and enjoy working across incident management, systems analysis, testing and continuous improvement, apply now or reach out to [email protected]