Systems Administrator

Salary: $133,348 - $146,945

• Computer Systems Officer Level 4
• Temporary Full-Time up to 30 June 2026

• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Systems Administrator to be part of our Service Management Office, Technology and Communication Services Command team. The Systems Administrator supports service delivery to the organisation in the management of IT computer systems.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

This is a unique opportunity to lead and shape an enterprise Problem Management practice, driving root cause elimination, continual service improvement, and data driven operational excellence at scale
• Lead the Problem Management practice across NSWPF complex enterprise technology environment.
• Drive the identification, investigation and elimination of root causes impacting critical business services.
• Act as Major Incident Manager backup
• Partner with technical teams, vendors, service owners and senior stakeholders to reduce recurring incidents and improve service resilience.
• Develop and implement proactive problem identification techniques using operational data, trend analysis and service intelligence.
• Influence strategic technology and operational decisions through actionable insights and evidence-based recommendations.
• Champion a culture of continual improvement, accountability and operational excellence across technology teams.
• Drive improvements in service stability through effective management of known errors, corrective actions and preventative measures.
• Collaborate closely with Incident, Change, Release and Service Management functions to improve end-to-end service outcomes.
• Provide leadership and governance for problem investigations involving complex or high-impact service disruptions.
• Opportunity to shape NSWPF enterprise-wide service reliability initiatives and contribute directly to improved customer and business outcomes.
• Hold or be working towards advanced service management qualifications and demonstrate experience applying modern service management, risk management and continual improvement practices in a complex operational environment.
• Experience establishing or maturing an enterprise Problem Management practice.
• Experience using ITSM platforms such as ServiceNow
• Experience applying Lean, Six Sigma, Kepner-Tregoe (KT) or Continuous Improvement methodologies to reduce recurring incidents and improve service reliability.
• Experience within a highly regulated, large-scale operational environment where service availability and risk management are critical
• While this role is primarily focused on Problem Management, candidates with a background in Incident or Major Incident Management will be well positioned to drive proactive service improvements, reduce recurring incidents and improve overall service reliability across the enterprise.

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
• Working collaboratively on IT initiatives that support the community through policing practices.
• Opportunities for personal growth / development and training programs.
• Corporate wellbeing programs including seminars and the Fitness Passport.
• Flexible work options.
• Annual leave loading.
• Free annual influenza vaccination. Salary packaging options via superannuation contributions or a novated vehicle lease.
• All office locations are within walking distance to Public Transport, shops, restaurants and cafes.
• 5 minute walk to train station, Westfield and Parramatta CBD. Free In-house gym facilities with state-of-the-art fitness equipment.
• 2 minute walk to nearest train station and bus stop, restaurants, cafes and sporting venues at Sydney Olympic Park

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

How did you capture a complex recurring service issue that required you to coordinate multiple technical teams, vendors, or stakeholders to identify the root cause and implement a permanent resolution? What approach did you take and what was the measurable outcome?

Target Question 2:

Can you provide an example of how you influenced technical teams to prioritise long-term remediation activities over short-term workarounds? What challenges did you face and how did you achieve buy-in across the organisation? you worked for?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 0417 191 666.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]

• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: [email protected] (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.