Systems Administrator II at Smart City Telecom – Lake Buena Vista | Jobyssey

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Job Summary

Smart City Telecom is seeking a motivated and detail-oriented Systems Administrator II to join our Information Technology team. The ideal candidate will bring a proactive attitude, strong technical expertise, and the ability to effectively support and enhance our network and system infrastructure. This is a hands-on position that provides critical support for end users, servers, networks, and IT operations — serving as a key contributor to the reliability, security, and scalability of our enterprise Windows environment.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

End-User & Desktop Support

Provide Tier 1 and Tier 2 support for end-user IT service requests via phone, in-person, remote desktop tools, and ticketing systems.
Support deployment, imaging, configuration, and troubleshooting of Windows and macOS desktops, laptops, printers, and mobile devices (including Apple iOS).
Support asset lifecycle management: procurement, imaging, deployment, inventory tracking, and decommissioning.
Deliver clear and patient technical guidance to non-technical staff, embodying Smart City’s commitment to brilliant service.

Server Administration

Administration and maintenance of Windows Server environments (2016/2019/2022), including Active Directory, DNS, DHCP, and Group Policy.
Support and maintain virtualization platforms including Hyper-V, VMware, and ProxMox; server provisioning, patching, and performance tuning.
Administration of Microsoft 365, Azure Active Directory (Entra ID), Microsoft Intune, SharePoint Online, and Exchange Online.
Perform routine maintenance and updates on IT systems, ensuring uptime, security, and performance standards are met.

Network Infrastructure

Monitor, maintain, and troubleshoot local and wide area network infrastructure (LAN/WAN), wireless network, including Cisco and Ubiquiti switches, routers, Aps, and firewalls.
Administer firewall configurations (Cisco, Ubiquiti preferred) and maintain switch configuration documentation.

Security & Compliance

Participate in IT security operations including endpoint protection, patch management, vulnerability assessments, and access control.
Enforce endpoint security policies through Microsoft Intune compliance configurations and Microsoft Defender for Endpoint.
Support identity and access management across Azure AD, on-premises Active Directory, and Microsoft 365 services.

Documentation, Projects & Continuous Improvement

Maintain documentation related to infrastructure, system configurations, procedures, and troubleshooting guides.
Research hardware and software solutions; assist with procurement and vendor quote analysis.
Assist IT leadership in planning and implementing projects, capacity planning, and contributing to the annual IT budgeting process.
Collaborate with internal departments and external vendors on IT-related initiatives.
Participate in after-hours support, system maintenance windows, and on-call rotation as required.

Required Experience

3+ years of hands-on experience in LAN/WAN support, desktop support, and Windows Server administration.
3+ years of experience supporting IT security solutions, including antivirus, firewalls, and identity management.
Proficiency with Microsoft Office Suite, Windows 10/11, Microsoft 365, Active Directory, Group Policy, and PowerShell scripting; Apple iOS support experience.
Knowledge of Azure AD (Entra ID), Microsoft Intune, Microsoft System Center Configuration Manager (SCCM/MECM), and cloud-based technologies.
Experience with virtualization technologies (Hyper-V, VMware, ProxMox) and managing clustered environments.
Familiarity with Ubuntu/Linux systems and command-line tools.
Working knowledge of networking concepts: TCP/IP, VLANs, VPNs, QoS, NAT, and port forwarding.
Experience with firewall administration (Cisco, Ubiquiti preferred) and wireless network troubleshooting.
Knowledge of endpoint management, system imaging, and deployment tools (e.g., Clonezilla, Windows Autopilot).
Experience using ticketing systems and IT asset management platforms (e.g., Lansweeper).

Core Competencies

Excellent analytical, troubleshooting, and diagnostic skills with strong attention to detail.
Strong customer service orientation with the ability to explain technical issues clearly to non-technical users.
Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
Strong verbal, written, and interpersonal communication skills.
Self-directed, collaborative, and committed to continuous learning.

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent experience.
Industry certifications: CompTIA Network+, Security+, Cisco CCNA, or Microsoft AZ-104 / MD-102 / MCP / MCSA / MCSE.
Experience supporting high-availability environments with tight SLAs.
Experience in a telecommunications or ISP environment is a plus.

TECHNICAL SKILLS SUMMARY

Systems & Platforms

Networking & Security

• Windows Server 2019/2022/2025

• Active Directory / Group Policy (GPO)

• Azure AD / Entra ID — Hybrid Identity

• Microsoft Intune / Endpoint Manager

• Microsoft 365 (Exchange, Teams, SPO)

• Hyper-V, VMware, ProxMox

• SCCM/MECM — Imaging & Deployment

• Clonezilla, Windows Autopilot

• PowerShell Scripting & Automation

• Ubuntu / Linux CLI

• Lansweeper (Asset Management)

• macOS & Apple iOS Support

• TCP/IP, DNS, DHCP, VLANs, VPN, QoS

• Cisco Switches & Firewalls

• Ubiquiti Switches, Routers & APs

• LAN/WAN Infrastructure

• Endpoint Security / Defender for Endpoint

• Patch Management & Vulnerability Scanning

• Identity & Access Management (IAM)

• MFA, Conditional Access, SSPR

• Backup & Disaster Recovery (BDR)

• IT Security Operations

• ITSM Ticketing Systems

• High-Availability Environments

Working Conditions

Standard office and data center environment; occasional lifting up to 50 lbs. for equipment handling.
May require after-hours work, on-call rotation, and planned system maintenance windows.
Hybrid work schedule with in-office and at-home workdays. Schedule may vary depending on business needs.
Travel to remote or partner sites within the Smart City Telecom service area may be required on an occasional basis.
Indoor office working environment with prolonged sitting.

Benefits Include (Full-Time Team Members)

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance Plan
Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Training & Educational Reimbursement Program
Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer.

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.

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