Systems Administrator

Job Description:

Systems Administrator II – West Des Moines, Iowa

We are looking to add a Systems Administrator to join our IT team in West Des Moines, Iowa. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Basic Function: The purpose of this role is to maintain and support technical infrastructure, hardware, and system software components.

Essential Responsibilities:

• Analyze, troubleshoot, and resolve system hardware, software and networking issues.
• Configure, optimize, fine-tune, and monitor operating system software and servers. Provide recommendations for improvements.
• Manage and coordinate tech support tickets and the escalation process between tier 2 and tier 3 support.
• Perform system maintenance tasks, such as system back-ups, recovery, and file maintenance.
• Manage administration for phone, fax, email, operating systems, applications and active directory.
• Create documentation as needed for end-users and update accordingly for procedural purposes.

Additional Responsibilities:

• Configure, test and deploy software packages
• Assist with writing policies, procedures, and technical documentation.
• Assist with training of new team members.
• Assist with networking changes and equipment replacements.
• Perform special projects and other duties as assigned.

Qualifications:

• Education: Bachelor’s degree in computer science or equivalent experience preferred.
• Cisco Certified Network Administrator (CCNA) a plus.
• Experience: 2-4 years’ experience working with a wide variety of hardware and software systems used by the company.

Competencies

In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include:

Core Competencies

• Trust: Build trust through honest and caring actions and consistently do the right thing.
• Communication: Seek understanding to convey messages and information to others in a caring and constructive manner.
• Client Focus: Establish meaningful relationships with clients (internal and external) by supporting their unique potential and delivering an impactful experience.
• Teamwork: Contributes to the success of the organization by effectively influencing others and uplifting their experiences and unique strengths.
• .

Technical Competencies

• Business & Technology Knowledge: Invests in the development of technical knowledge, understands business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures.
• Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.

Here’s a little bit about us:

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
• Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.

Holmes Murphy & Associates is an Equal Opportunity Employer.