Remote Systems Administrator – Endpoint Management

Company: U.S.-Based IT Consulting & Managed Service Provider (MSP)
Location: Remote – Philippines or India Applicants Preferred
Job Type: Full-Time
Experience: 3–5+ years
Compensation: Competitive monthly compensation based on experience, technical expertise, and location

About the Company

We are a rapidly growing U.S.-based Managed Service Provider (MSP) delivering secure, cloud-first IT solutions and exceptional client service. We support businesses through proactive IT management, cybersecurity, infrastructure support, endpoint management, and innovative automation solutions.

We are looking for an experienced Systems Administrator to join our technical team and support U.S.-based clients in a fast-paced MSP environment.

Job Summary

The Remote Systems Administrator – Endpoint Management will be responsible for managing, monitoring, securing, and troubleshooting client and internal IT environments. This role will serve as a technical escalation point for complex systems, endpoint, infrastructure, and security issues.

The ideal candidate will have 3–5+ years of Systems Administration experience, preferably within an MSP environment. Experience with Tanium for endpoint management, monitoring, patching, security, and remediation is a plus but is not required.

This role may involve direct communication with U.S.-based clients. The successful candidate must have strong English communication skills and be comfortable working within a U.S. client/service timezone as part of a 24/7 service model.

Key Responsibilities

Systems Administration

• Manage, monitor, maintain, and troubleshoot Windows-based systems, servers, workstations, and client environments.
• Perform system configuration, patching, updates, maintenance, and troubleshooting.
• Troubleshoot complex L2/L3 infrastructure and systems issues.
• Monitor system performance, availability, and overall health.
• Maintain accurate technical documentation and system configurations.

Endpoint Management

• Manage, monitor, and maintain endpoints across client environments.
• Perform endpoint discovery, monitoring, configuration assessment, and troubleshooting.
• Support software deployment, patch management, vulnerability remediation, and endpoint compliance.
• Investigate endpoint issues and security events using available endpoint management and security tools.
• Experience with Tanium is a plus.

Security & IT Operations

• Monitor and maintain endpoint security and enterprise security platforms.
• Support vulnerability identification, remediation, and security hardening.
• Assist with security incidents, endpoint investigations, and technical remediation.
• Work with EDR, SIEM, ITDR, DNS filtering, application whitelisting, and other security technologies.
• Maintain a strong security posture across client and internal systems.

MSP Tools & Automation

• Work with RMM and PSA platforms to monitor and manage client environments.
• Develop and optimize automation workflows to improve operational efficiency.
• Use PowerShell, Python, or other scripting languages to automate repetitive technical tasks.
• Identify opportunities to improve service delivery through automation and emerging technologies.
• Maintain technical documentation and standard operating procedures.

Client-Facing Support

• Communicate directly with clients when technical issues require escalation or specialized support.
• Explain technical issues and recommended solutions clearly to non-technical stakeholders.
• Participate in technical meetings and client discussions as needed.
• Provide professional, timely, and customer-focused support.

Technical Escalation & Team Support

• Serve as a technical escalation point for Level 1 and Level 2 support teams.
• Troubleshoot complex issues that cannot be resolved at lower support levels.
• Mentor junior technical team members and share technical knowledge.
• Assist with developing technical procedures and best practices.

24/7 Service Support

• Work primarily within the assigned client/service timezone.
• Participate in scheduled after-hours, overnight, on-call, or rotating support as required.
• Respond to critical incidents according to established escalation procedures.
• Support the organization's goal of providing reliable 24/7 IT services to clients.

Requirements

• 3–5+ years of hands-on Systems Administration experience.
• Previous experience working in an MSP or managed IT services environment.
• Strong experience with Windows Server and desktop environments.
• Experience with endpoint management, patching, monitoring, and troubleshooting.
• Experience handling L2/L3 technical escalations.
• Knowledge of endpoint security and vulnerability remediation.
• Experience with RMM, PSA, EDR, or related IT management platforms.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal English communication skills.
• Comfortable communicating directly with U.S.-based clients.
• Strong documentation and organizational skills.
• Ability to work independently in a remote environment.
• Willingness to work within the assigned client/service timezone.
• Flexibility to participate in a 24/7 support schedule when required.

Nice-to-Have Qualifications

• Hands-on Tanium experience.
• Advanced Tanium administration experience.
• Tanium certification or formal Tanium training.
• Experience managing Tanium in multi-client or enterprise environments.
• PowerShell, Python, or other scripting experience.
• Microsoft 365 and Azure experience.
• Experience with cybersecurity operations or threat analysis.
• Experience with EDR, SIEM, ITDR, or vulnerability management platforms.
• CompTIA Security+, Microsoft, Tanium, or other relevant certifications.
• ITIL certification or experience with IT service management frameworks.
• Experience with automation, RPA, AI-based tools, or workflow automation.

What We're Looking For

We are looking for someone who is:

• Technically strong and capable of handling L3-level issues.
• Experienced in systems administration and endpoint management.
• Comfortable working in an MSP environment.
• Confident communicating with U.S.-based clients.
• Proactive and analytical.
• Comfortable working independently in a remote environment.
• Detail-oriented and committed to documentation.
• Flexible with U.S.-aligned schedules and 24/7 service requirements.
• Interested in cybersecurity, automation, and emerging IT technologies.

Tanium experience is a plus, but candidates without Tanium experience are welcome to apply if they meet the core Systems Administration requirements.

Why Join Us?

• Fully remote position with a U.S.-based IT team.
• Competitive monthly compensation based on experience and location.
• Opportunity to work directly with U.S.-based clients.
• Exposure to enterprise IT, endpoint management, cybersecurity, and automation technologies.
• Career growth opportunities within a rapidly expanding MSP.
• Opportunity to work with AI-powered automation and innovative IT solutions.
• Supportive and growth-oriented work environment.
• Direct access to experienced IT leadership.

How to Apply

Qualified candidates from the Philippines and India are encouraged to apply.

Apply through our GSD Staffing career page:

GSD Staffing Career Page

Please indicate your current location, years of Systems Administration experience, and Tanium experience (if applicable) when applying.

Remote Work Requirements

Candidates must have:

• A reliable computer or laptop capable of supporting the requirements of the role.
• A second monitor.
• A stable, high-speed internet connection.
• A professional and secure remote workspace.
• The ability to work effectively with U.S.-based teams and clients.
• Flexibility to adjust working hours based on client and project requirements.

Background Check

Candidates who are selected for employment must successfully complete a background check and provide a valid police clearance or equivalent official criminal record clearance from their respective country or location before final employment.