Systems Administrator

The primary duties and job focus of this position will be to design, implement, and maintain all server systems and associated hardware and software relating to Digital Monitoring Products (DMP) and to manage these systems to ensure a reliable, secure and cost-effective Information Technology infrastructure and operation. Primary duties will include DMP network, servers, and associated hardware and software.

Qualifications:

• Bachelor's degree or equivalent experience in Computer Information Systems.
• 8+ years of hands-on experience and strong background in Linux systems administration, preferably with RedHat Enterprise, CentOS, and Ubuntu in addition to Microsoft Windows Server environments including Exchange, and O365. Experience must include building and deploying servers, installing, maintaining, and patching Linux and Windows operating systems, and supporting production applications in a 24x7 environment.
• Strong working knowledge of complex web hosting configuration components, including firewalls, load balancers, web and database servers.
• Strong experience in an environment comprised of multiple web-enabled applications including experience supporting Apache, Tomcat,; Ruby on Rails web application framework; Microsoft SQL, MySQL data base query and administration; Perl, Shell, and HTTP, as well as standard systems level support to include enterprise monitoring and diagnostics. Strong SNMP, SMTP, DNS, DHCP, and network fundamentals.
• Proficiency with and understanding of virtualization on an enterprise level, preferably using VMware in addition to proficiency with Cloud server environment.
• Ability to maintain, enhance and create scripting and automation tools to help our environment.
• Sound understanding of operational processes coupled with proven business and analytical skills.
• Ability to manage multiple projects, while ensuring that commitments and timetables are met.
• Skill in organizing resources and establishing priorities.
• Ability to partner with internal stakeholders to design operational solutions.
• Ability to learn and support new systems and applications.
• Punctual, have a good work attitude and work cooperatively with others in the department and company.
• Excellent communication skills to include:
  • Composure and confidence for executive customer support role
  • Seeks prompt feedback to ensure accurate communication
  • Active listening to input from client/user/staff/peer
  • Expresses ideas effectively to various organizational levels
  • Communicates in a solution-oriented fashion
  • Accept and benefit from constructive criticism
  • Professional and diplomatic communication skills, verbal and written
• Ability to manage 3rd party vendor, managed service providers.
• Ability to negotiate costs and develop cost comparisons.
• Ability to identify opportunities for cost savings and optimization of IT related expenditures.
• Strong understanding and development of capacity planning, cyber security, disaster recovery, process, tools and documentation.

Typical Duties and Responsibilities:

1. Oversee the day-to-day operation of DMP servers including hardware/software support, diagnostics, and special projects.
2. Builds and maintains the servers and associated hardware and software required for development work, internal testing, customer testing and production environments. Ensures 24/7 High Availability on all DMP systems and applications. Analyzes and troubleshoots the DMP server logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges.
3. Provides direction in complex problem-solving situations and participates in direct interaction with internal staff as required.
4. Collaborates with Web Services development engineers and provides technical and procedural direction regarding server design, database design and selection and other areas as needed and requested to ensure proper functionality of software applications and programs.
5. Documents, maintains, and enhances existing DMP servers and associated hardware and software including but not limited to: Local servers (physical and virtual) and applications.
6. Establishes and maintains DMP server user accounts, profiles, file sharing, access privileges and security.
7. Performs and/or oversee network and server software and application installation and upgrades.
8. Maintains site licenses for department / organization. Maintains file version consistency across all servers.
9. Maintains backup / restore & disaster recovery preparedness.
10. Establishes and performs maintenance programs following company and vendor standards.
11. Ensures timely user notification of maintenance requirements and effects on system availability.
12. Documents server problems and resolutions for future reference.
13. Assists as needed and as requested by the DMP Director of Information Technology with the design, maintenance, and enhancement of existing DMP servers and associated hardware and software.
14. Maintains proficiency and stays abreast of all current technology and opportunities concerning IT related hardware and software.
15. Observes and adheres to DMP Data Classification Standard.
16. Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
17. May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding their own duties.
18. Monitoring all services and ensuring up time and performance targets are met.
19. Coordinate and manage Incidents, changes, and ensure that all aspects of the event are executed successfully per process.
20. Ensure the availability, security and scalability of IT systems to meet business needs.
21. Implement and enforce cybersecurity measures to protect the organization’s intellectual property and systems.

EOE/Disabled/Vet