System Support Engineer (Client Management) (P1)
Elitez Group · North-East Region ·
- Work mode
- Onsite
- Category
- Support
- Experience
- 3+ years
Salary: $3,000 – $4,500 per month
Engineering role with strong client & stakeholder management exposure
Oversee system performance, compliance & service delivery
Be the key point of contact to resolve system and operational issues
Key Responsibilities
Oversee the delivery, performance and lifecycle management of systems deployed to clients.
Act as a key point of contact between clients, vendors and internal engineering/support teams.
Coordinate and follow up on system issues, ensuring timely troubleshooting and resolution.
Monitor system performance, KPIs and SLAs to ensure service requirements are met.
Ensure compliance with applicable standards, policies, directives and quality requirements.
Support asset, maintenance and lifecycle management, including hardware, software, spares and obsolescence.
Coordinate cybersecurity requirements, including vulnerability tracking, mitigation and patch management.
Support project activities including planning, resource coordination, progress monitoring and documentation.
Ensure systems remain available, reliable and operationally ready.
Requirements
Bachelor's Degree or Diploma in a relevant discipline with less than 3 years of relevant experience
Strong stakeholder and client management skills.
Excellent written and verbal communication.
Strong analytical and problem-solving abilities.
Good understanding of system management, governance, compliance and service delivery.
Able to manage issues independently and coordinate effectively with multiple parties.
Comfortable working in a dynamic, client-facing environment.
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Interested applicants are strongly encouraged to send in your resume for more details
ELITEZ PTE LTD | EA 16C8004
TSAI PEI HUA PENNY | R1988862