System Support Analyst Lead

Job Responsibilities:

• Application monitoring and support:
  
• Manage traffic diversion during deployments
  
• Validation of code deployment success
  
• Post deployment health monitoring and reporting
  
• Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts)
  
• Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana)
  
• Monitor of DB server to verify through daily sanity check
  
• Verify Table Space / Disk Space status and warn if it’s reaching capacity.
  
• Verify Memory and Processor usage and warn if it’s reaching capacity.
  

Production Monitoring:

• Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution
  
• Providing the required Production Logs or access to Production Logs to analyze the incidents.
  
• Provide the Root Cause Analysis for all Critical Incidents.
  
• Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures.
  
• Providing workarounds for Critical and High Incidents
  
• Updating relevant system, configuration or process documentation.
  
• Document and promptly notify Bell of any emergency changes required.
  
• Participate in AMS Operations Governance meetings (assumed to be bi-weekly)
  
• Responding to Application-related questions, performing data extraction as required
  
• Handling ad-hoc requests from end users for information, queries, or reports.
  
• Providing holiday support coverage
  
• Performing peak period monitoring and reporting for specific critical applications
  
• Perform daily health checks for Critical applications.
  

Requirements

Required Skills:

• Docker/Kubernetes
  
• DB Administration
  
• CI/CD pipelines tools
  
• Scripting
  
• Log analysis, Monitoring tools (Grafana, Dynatrace)
  

Benefits

What We Offer:

• Competitive salaries and comprehensive health benefits.
  
• Flexible work hours and remote work options.
  
• Professional development and training opportunities.
  
• A supportive and inclusive work environment.