System Engineer

Job Overview

The System Engineer plays a key role in managing and maintaining the organization's IT infrastructure, with a primary focus on Cloud Infrastructure (IaaS / VM Cloud) across both local and global cloud environments.

The role also covers the management of Branch Network Infrastructure, including MPLS and Internet connectivity provided by third-party service providers. The position is responsible for both day-to-day IT operations (BAU) and the execution of new infrastructure projects to support business growth.

Key Responsibilities

1. System & Network Operations

• Manage, maintain, and troubleshoot IaaS / VM Cloud environments.
• Manage and ensure the reliability of branch network infrastructure, including MPLS and Internet connectivity, in collaboration with external service providers.
• Handle and resolve daily Service Requests.

2. Monitoring & Maintenance

• Design and establish policies and processes for Monitoring, Backup, and Log Management.
• Ensure monitoring, backup, and logging of VM and Network environments are maintained in accordance with organizational standards.

3. Project Execution

• Lead and execute infrastructure-related projects, including:
  • System Migration
  • New VM Provisioning
  • Branch Network Improvements and Upgrades

4. Strategic Sourcing & TOR

• Define, design, draft, and review Terms of Reference (TOR) and RFP documents for the procurement of:
  • IaaS / VM Cloud services
  • MPLS circuits
  • Internet connectivity
  • Related infrastructure technologies

5. Vendor Management

• Coordinate, communicate, negotiate, and manage external service providers, including Cloud Providers, Network Providers, Vendors, Outsource Partners, and ISPs.
• Monitor vendor performance and ensure services are delivered in accordance with agreed Service Level Agreements (SLAs).

6. Consulting & Presentation

• Present technical concepts, IaaS / Network Architecture, and project implementation plans to internal teams and relevant stakeholders.

7. Performance & Optimization

• Monitor and improve the performance of VM / Cloud environments.
• Optimize infrastructure resources and network service costs to ensure efficient and cost-effective utilization.

8. Other Responsibilities

• Perform other duties and responsibilities as assigned by the supervisor.

Qualifications

Technical Expertise

• Strong knowledge and understanding of IaaS / VM Cloud architecture and operations.
• Good foundational knowledge of Network Architecture, including:
  • MPLS
  • WAN
  • Internet

Vendor Management Skills

• Strong communication, negotiation, coordination, and vendor management skills.
• Ability to effectively manage Vendors, Outsource Partners, and ISPs.

Time & Project Management

• Excellent time management and organizational skills.
• High level of responsibility and commitment to delivering projects and assignments within defined timelines.

Collaboration Skills

• Ability to work effectively with both internal teams and external service providers.

Presentation Skills

• Ability to clearly and effectively present technical concepts, system architectures, and solutions to relevant stakeholders.

Preferred Skills

• Knowledge and understanding of Network Architecture and Cloud Security.
• Understanding of DevOps, CI/CD, and Infrastructure as Code (IaC) concepts.