System Engineer - ITSM (Finance), 65K
Hays Recruitment · Kowloon ·
- Work mode
- Onsite
- Category
- Software engineering
- Experience
- 4+ years
Salary: 65000
ServiceNow ITSM
Your new role
- Administer and maintain the self-hosted ServiceNow platform, including configuration, upgrades, patching, troubleshooting, and plug-in management.
- Design and develop workflows, automation scripts, service catalogue items, and platform enhancements based on business requirements.
- Build and maintain ServiceNow integrations with internal systems using REST APIs.
- Support ITIL processes, including incident, change, asset, configuration, and knowledge management.
- Maintain CMDB data quality and support configuration and asset management activities.
- Monitor platform performance and availability; perform troubleshooting and root-cause analysis.
What you'll need to succeed - 4+ years of hands-on ServiceNow implementation, administration, and support experience.
- Strong knowledge of ITIL, especially change, asset, and configuration management.
- Experience managing self-hosted ServiceNow environments.
- Experience with multi-platform OS administration, preferably Windows and Linux.
- Working knowledge of PostgreSQL for operational support and maintenance.
- Experience integrating systems using REST APIs.
- Good communication skills in Cantonese and English.
If you fulfil all the qualifications mentioned above and have the drive to succeed, click apply below!