As a System Engineer within the Web Center of Excellence (Web COE), you will be responsible for ensuring the reliability, security, scalability, and performance of enterprise web platforms. You will support and optimize web applications built on Sitecore, WordPress, and IIS-based solutions, while actively driving proactive monitoring, anomaly detection, and vulnerability remediation.
This role blends hands-on engineering, operational excellence, and forward-looking innovation, including participation in AI-driven observability and automation initiatives. You will work closely with developers, QA, solution architects, and business stakeholders to ensure highly available, secure, and resilient web services.
Key Responsibilities
Reliability & Operations
- Own the availability, performance, and stability of web applications hosted on Azure, including PaaS and IaaS workloads.
- Proactively monitor systems to detect anomalies, performance degradation, and reliability risks, and take preventive actions before customer impact occurs.
- Lead incident response, root cause analysis (RCA), and post-incident reviews, ensuring long-term corrective actions are implemented.
Azure & Microsoft Ecosystem
- Design, operate, and optimize solutions using Azure services such as App Services, Azure VMs, Azure Monitor, Log Analytics, Application Insights, Azure Front Door, and Azure Networking.
- Automate operational tasks using PowerShell and Azure-native automation capabilities.
- Ensure adherence to Microsoft security and compliance best practices.
Web Platform Support
- Support hosting, deployment, and operational health of Sitecore, WordPress, and legacy IIS-based applications.
- Collaborate with development teams to ensure applications are production-ready, scalable, and operationally sound.
- Guide teams on web hosting architecture, DNS governance, SSL/TLS, and traffic management.
Security & Vulnerability Management
- Proactively identify security vulnerabilities, misconfigurations, and exposure risks across infrastructure and applications.
- Partner with security teams to implement remediation plans, patching strategies, and hardening standards.
- Ensure secure-by-design principles are embedded into web hosting and operational processes.
Observability, Monitoring & AI Initiatives
- Build and enhance monitoring, alerting, and observability across the web ecosystem.
- Leverage data, logs, and metrics to identify trends and systemic risks.
- Contribute to AI-driven initiatives such as intelligent alerting, anomaly detection, predictive reliability, and automated remediation.
- Continuously improve operational maturity through tooling, dashboards, and insights.
Collaboration & Leadership
- Work closely with Software Engineers, QA, and Architects to deliver reliable web services.
Qualifications & Experience
Required
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- 1 - 2 years experience as a Systems Engineer, or Cloud Engineer supporting production web systems.
- Hands-on expertise with Microsoft Azure and the broader Microsoft ecosystem.
- Strong scripting and automation skills using PowerShell.
- Solid understanding of web technologies, IIS, HTTP/S, DNS, SSL, and load balancing.
- Experience with monitoring, alerting, and incident management in production environments.
- Proven ability to identify anomalies and proactively prevent failures and vulnerabilities.
Preferred / Added Advantage
- Experience supporting Sitecore and WordPress in enterprise environments.
- Exposure to AI/ML-based observability, AIOps, or automation initiatives.
- Familiarity with ITIL practices, especially Incident, Problem, and Continual Service Improvement.
- Experience working in agile, cross-functional teams.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.