The System Analyst is responsible for analyzing business and system requirements, designing, developing, configuring and supporting technology solutions for MUFG Retirement Solutions in Hong Kong. As part of a local technology function, this role is expected to provide broad coverage across system development, application configuration, data extraction, reporting and operational support to ensure effective service delivery, reduce key-person dependency and strengthen business continuity.
The role will work closely with Technology, Operations, Business Analysis, Risk and external vendors to deliver scalable, secure and maintainable solutions aligned with business needs, operational priorities, internal technology standards and applicable regulatory requirements.
Key Accountabilities and main responsibilities
Strategic Focus
- Support system enhancement, reporting, automation and digital initiatives across the Retirement Solutions platform.
- Contribute to scalable, maintainable and secure system solutions aligned with enterprise architecture and local business needs.
- Help strengthen HK technology capability by supporting cross-functional coverage across data, reporting, configuration and development activities.
- Identify opportunities to simplify processes, reduce manual effort, improve reporting efficiency and enhance system resilience.
Operational Management
- System Analysis & Requirements
- Analyze business, operational and system requirements and translate them into functional and technical specifications.
- Validate requirements with relevant stakeholders to ensure they reflect real business needs, are clearly documented and can be delivered within agreed quality standards.
- Work with Business Analysts, Operations and Technology teams to clarify scope, dependencies, data needs and implementation approach.
Development, Configuration & Integration
- Perform hands-on coding, system development and configuration for business applications.
- Design, develop, test and deploy application features, enhancements, bug fixes and configuration changes.
- Configure systems and support integration with internal and external platforms, vendors and service providers.
- Support API, database and interface-related analysis, troubleshooting and implementation activities.
- Work within established SDLC, change management and DevOps practices, including code review, release support and deployment documentation.
Data, Reporting & Automation
- Support data extraction, SQL queries, data mapping, reconciliation and reporting requirements for internal and external stakeholders.
- Assist in developing reports, dashboards, automation routines and data outputs to support business operations and management reporting.
- Investigate data issues, reporting variances and exception trends, and work with relevant teams to resolve root causes.
- Maintain documentation for data logic, report definitions, configuration settings and technical processes to support continuity and knowledge transfer.
Testing, Support & Continuous Improvement
- Perform unit testing and support defect resolution during SIT/UAT and production implementation activities.
- Collaborate with Testers, Business Analysts and business stakeholders to ensure solutions are delivered in accordance with approved requirements and quality standards
- Support incident resolution, post-implementation review and continuous improvement of application stability and operational processes.
- Maintain technical specifications, configuration documents, user/support guides and other system documentation.
People Leadership
- Collaborate effectively with Technology, Operations, Business Analysis, Risk and vendor teams.
- Share knowledge across the team to reduce single-person dependency and improve continuity of support.
- Provide technical guidance and support to junior team members where required.
- Contribute to a culture of accountability, documentation, continuous learning and cross-skilling.
Governance & Risk
- Ensure development, configuration, data and reporting activities comply with internal IT standards, security requirements and change governance.
- Maintain system security, data integrity and appropriate controls over system changes, configuration and reporting outputs.
- Support audit, risk assessment and control activities relating to application changes, data usage and system processes.
- Ensure documentation is maintained to support operational resilience, knowledge transfer and business continuity.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Minimum 5 years’ experience in system analysis, application development, data/reporting, configuration or related technology roles.
- Hands-on programming experience in Java, .NET, Python or similar technologies.
- Strong SQL skills and experience with databases, data extraction, data mapping and reporting outputs.
- Experience in application configuration, system integration, APIs and interface support.
- Experience with reporting or analytics tools such as Power BI, Tableau, SSRS/SSIS, Alteryx or similar would be advantageous.
- Good understanding of SDLC, Agile delivery, DevOps practices and change/release management.
- Experience supporting testing activities, including unit testing, SIT, UAT and defect resolution.
- Ability to troubleshoot system, data and reporting issues and perform root cause analysis.
- Experience in financial services, pensions, MPF/ORSO, retirement solutions or regulated environments would be advantageous.
- Strong analytical, documentation and problem-solving skills.
- Ability to work independently with moderate supervision while collaborating effectively across teams.
- Strong communication skills with the ability to engage both business and technical stakeholders.
- Willingness to broaden technical capability across development, configuration, data and reporting to support team resilience and continuity.