Position Summary
We are looking for a hands-on System Administrator with 3–5 years of relevant experience to help keep our systems secure, stable, and available. This role is responsible for day-to-day administration and operational support across servers, user access, endpoints, core business applications, and routine infrastructure maintenance. You will work closely with other IT team members, following established standards, maintenance schedules, and escalation paths to support uptime, employee productivity, and reliable IT operations.
This is a support-and-maintenance role with meaningful system-level responsibility. You will troubleshoot incidents, perform routine changes, apply patches, manage standard access requests, verify backups, and maintain technical documentation. You may contribute ideas for automation or operational improvements, but you will not be expected to own overall architecture, long-range platform strategy, or major infrastructure design.
Essential Duties and Responsibilities
- System Administration & Maintenance: Administer, maintain, and support Windows and/or Linux systems, core business platforms, and routine infrastructure components; perform provisioning, configuration, updates, and standard changes in line with established architecture and approved procedures.
- User & Access Management: Manage user lifecycle tasks, groups, permissions, shared resources, and standard access requests in Active Directory, Entra ID, Microsoft 365, LDAP, or equivalent systems.
- Monitoring & Incident Response: Review alerts, logs, and tickets; troubleshoot performance, availability, access, and connectivity issues; restore service where possible; and escalate higher-risk or cross-domain issues with clear notes and impact summaries.
- Backup & Recovery: Execute and verify scheduled backups, investigate failures, support restore testing, and follow documented recovery procedures.
- Security & Patch Management: Apply operating system and application patches, support baseline hardening, remediate routine findings, and follow security, least-privilege, and change-control practices.
- Documentation & Process Support: Maintain runbooks, configuration records, inventories, knowledge-base articles, and change or incident documentation; coordinate with vendors and internal teams when needed.
- Continuous Improvement Under Guidance: Contribute to small operational improvements, maintenance efficiencies, and basic automation under the guidance of the Senior Systems Engineer or equivalent.
Required Qualifications
- 3–5 years of relevant experience in systems administration, infrastructure support, or a blended IT support/sysadmin role.
- Hands-on experience administering Windows Server and/or Linux systems in a business environment.
- Experience supporting identity and access management in Active Directory, Entra ID, Microsoft 365, LDAP, or similar platforms.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and general switch/router/firewall concepts.
- Strong troubleshooting skills across servers, endpoints, user access, productivity tools, and connectivity issues.
- Experience with patching, routine maintenance, monitoring, backups, and/or endpoint management.
- Experience working in a ticketing environment and documenting changes, incidents, and procedures.
- Associate’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
Additional Desired Qualifications
- Bachelor’s degree in information technology, Computer Science
- Exposure to AWS, Azure, or GCP in a support or administration capacity.
- Exposure to virtualization platforms such as VMware or Hyper-V.
- Basic scripting or automation experience with PowerShell, Bash, or Python.
- Familiarity with monitoring, RMM, or alerting tools.
- Familiarity with backup platforms such as Veeam or equivalent.
- Relevant certifications are a plus but not required.
Physical Requirements and Working Conditions
- Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
- Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
- Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
- May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
- Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
- Occasional off-hours or weekend work required for emergency facility responses or projects as needed
- Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.
Background Check
This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with federal and state law.
EEO and ITAR/EAR Work Authorization Disclosure
Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.
E-Verify
The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.
Compensation: Base pay, plus generous annual equity package and potential bonuses.