On-site IT Systems & Support Administrator acting as the primary IT resource for HighRadius's Houston office: supporting U.S. employees' laptops, peripherals, conference rooms, and onboarding/offboarding while administering corporate systems like Microsoft 365, Entra ID/Azure AD, Intune, and Google Workspace in partnership with India-based IT and security teams.
Summary: The IT Systems & Support Administrator is responsible for providing IT support to U.S. employees, including both office-based and remote employees, while supporting corporate IT systems and technology operations. The role serves as a primary onsite IT resource for the Houston office and partners closely with India-based IT and Cybersecurity teams, People & Culture (P&C), and other G&A functions.
Success in this role requires strong technical capability, customer service, ownership, and a partnership mindset, with the judgment and flexibility to support evolving business and technology needs as they arise.
Essential Duties & Responsibilities
IT & Employee Support
Provide responsive technical support to U.S. employees.
Troubleshoot hardware, software, connectivity, access, and other technology issues through resolution.
Install, configure, maintain, and troubleshoot laptops, monitors, peripherals, and other IT equipment.
Support employee onboarding/offboarding, including equipment, system access, and asset deployment/collection.
Maintain IT inventory, documentation, and support requests in accordance with established processes and SLAs.
Systems, Security & Global IT
Support Microsoft 365, Microsoft Entra ID/Azure AD, Intune, Active Directory, SSO, MFA, device management, and related enterprise technologies.
Partner with and support India-based IT and Cybersecurity teams on systems administration, security, access management, escalations, and global technology initiatives.
Support system-access audits and security/compliance requirements.
Assist with endpoint, network, server, and other systems administration activities.
Onsite Technology & G&A Partnership
Serve as a primary onsite IT resource for the Houston office, supporting workstations, conference rooms, shared technology, and other hands-on technical needs.
Provide end-to-end technology support for onsite events and peak business periods, including Town Halls, leadership meetings, all-employee events, and office moves.
Partner with P&C and other G&A teams on workplace support, including office technology setup and monitoring, desk technology readiness, equipment setup/moves, and light physical support such as workstation equipment, sit/stand desk controls, and small office furniture.
Qualifications & Experience
Experience in IT support, systems administration, desktop support, or a similar corporate IT environment.
Experience with Google Workspace administration and support, including Gmail, Google Drive, Google Meet, Google Groups, and user/access management.
Experience with Microsoft 365, Windows, Active Directory, Entra ID/Azure AD, Intune, SSO/MFA, Zoom, and device management.
Working knowledge of networking, endpoint management, and related IT infrastructure.
Strong troubleshooting, communication, customer-service, and organizational skills.
Ability to independently prioritize support needs and projects in a fast-paced environment while collaborating effectively across global and cross-functional teams.
Physical Requirements
Occasional support outside standard business hours may be required for business-critical needs or planned company events.
Requires regular movement throughout the office and the ability to lift, carry, move, and set up IT and workplace equipment weighing up to 30 pounds.
Requires occasional bending, stooping, kneeling, crouching, and reaching to install, connect, move, or troubleshoot technology equipment, and to move or adjust office furniture as needed.