Computer Guys · Singapore ·
Level 1/2 IT support role: responding to customer requests, troubleshooting and repairing Windows/macOS hardware and software, managing and securing systems, maintaining tickets/asset records, and liaising with vendors. Key tech includes PowerShell/CMD scripting, SCCM/Intune deployment, Windows Server, networking, and Google/Microsoft email platforms.
Who Are We Looking For
You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.
Your duties & responsibilities should include, but are not limited to:
Provide Level 1 / 2 IT support to end users (onsite / remotely)
Provide front-line IT support to employees through established support channels
Maintain accurate ticketing processes and asset management tracking records
Provide emergency requests / VVIP support outside of business hours
Monitor, troubleshoot, and repair IT hardware and software
Manage, configure and secure hardware and software systems
Assist in Projects / Audits
Write and update technical documentation for end users
Liaising with 3rd party vendors
You’re Good At
Good interpersonal skills
Highly adaptable and flexible
High level of ethics, values, integrity and trust
High proficiency in both written and spoken English
Will Be Awesome If You Are/Have
Highly disciplined and productive when working independently
Takes initiative to identify gaps and develop solutions to close the gaps
Good in follow up and follow through to complete tasks
Powershell / CMD Line Scripting
Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
Windows Server Knowledge
Network Infrastructure Knowledge
Email Platform Knowledge (Google/Microsoft)
Hosting (Domain/DNS/Web)
Valid CISSP / CISA certification
Your Qualifications
Minimum 2 years of experience providing IT support in a corporate environment
Experience in supporting and troubleshooting Windows (Desktop & Server) and macOS operating systems & Microsoft Office in a business environment.
Candidates with more relevant experience may be considered for a more senior position.
*ONLY shortlisted candidates would be notified*