System Administrator

Salary: $110,000 – $120,000 per year

Job Title - SYSP System Administrator

• Security Clearance: Baseline Clearance (minimum)

• Length of Contract: 6 months (opportunity for a permanent position)

• The role closes on 7/09/2026

• Location: Braddon, Canberra
  

Overview

You'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.

Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.

Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVE™ Service Desk team in Canberra.

This is not your typical Service Desk role.

You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.

If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.

About Us

Strategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.

Our HapticHIVE™ Enterprise Digital Ecosystem integrates:

• Microsoft 365

• Microsoft Azure

• Microsoft Planner Premium

• SharePoint Online

• Power Platform

• VerifyGlobal™

• MyStuReg.IO™

• ThynTec™ SaaS Solutions

• Governance, Risk & Compliance (GRC)

• ESG Platforms

• API & MCP Integrations

We're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.

What You'll Be Doing

Service Desk & ITSM

• Provide Level 2 and Level 3 technical support.

• Manage incidents through to successful resolution.

• Coordinate service requests using Microsoft Planner Premium and HapticHIVE™ Service Desk.

• Support change, release and problem management.

• Perform root cause analysis.

• Maintain knowledge articles and technical documentation.

• Monitor SLA performance.

• Participate in continual service improvement initiatives.

• Support enterprise ICT operations across multiple client environments.

Microsoft 365 Administration

You'll administer and support:

• Microsoft Entra ID

• Exchange Online

• Microsoft Teams

• SharePoint Online

• OneDrive

• Microsoft Planner Premium

• Microsoft Lists

• Microsoft Forms

• Power Automate

• Power Apps

• Microsoft Intune

• Microsoft Defender

• Microsoft Purview (desirable)

Azure Cloud

Working across enterprise Azure environments including:

• Virtual Machines

• Azure Storage

• Networking

• Backup

• Azure Monitor

• Azure Security Centre

• App Services

• Key Vault

• Resource Groups

• Azure Active Directory / Microsoft Entra ID

Infrastructure Support

You'll also administer:

• Windows Server

• Active Directory

• DNS

• DHCP

• Group Policy

• Hyper-V

• VMware (desirable)

• VPN technologies

• Remote access

• Endpoint management

• Patch management

Enterprise Applications

Support and maintain innovative business platforms including:

• HapticHIVE™ Service Desk

• VerifyGlobal™

• MyStuReg.IO™

• ThynTec™ SaaS Solutions

• ThynTec™ GRC

• ThynTec™ ESG

• Microsoft Power Platform

• Xero integrations

• API integrations

• MCP integrations

SIAM Environment

You'll work within an enterprise Service Integration and Management framework by:

• Coordinating multiple ICT vendors

• Supporting supplier performance

• Participating in CAB meetings

• Supporting governance reporting

• Monitoring operational performance

• Improving service processes

• Assisting transition of new services into production
  

We're Looking For Someone Who Has

Essential

• Minimum 3 years' experience in a System Administrator or ICT Support role

• Australian Government Baseline Security Clearance (minimum)

• Australian Citizenship

• Strong Microsoft 365 administration experience

• Azure administration experience

• Enterprise Service Desk experience

• ITIL or ITSM knowledge

• Excellent troubleshooting skills

• Outstanding customer service

• Excellent communication skills

Highly Desirable

Experience with:

• Microsoft Planner Premium

• SharePoint Online

• Power Platform

• Azure DevOps

• Azure Automation

• API integrations

• MCP integrations

• SIAM environments

• Managed Service Providers (MSP)

• Government ICT environments

• TRIM™ EDRMS (or similar)

• Power BI

• Xero integrations

• Zero Trust security architectures
  

Qualifications

Essential

• Current Microsoft certifications relevant to Microsoft 365 or Azure

• Minimum three years Government or industry ICT experience

Highly Regarded

• Diploma or Bachelor's degree in Information Technology or Computer Science

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft 365 Certified: Administrator Expert

• ITIL Foundation v4

• Azure Security Engineer (AZ-500)

• CompTIA Security+

• CISSP
  

What We Offer

• Salary from $120,000 + Superannuation + certification package

• Professional certification package

• Security clearance support and uplift

• Exposure to enterprise Microsoft cloud technologies

• Work on AI, automation, and digital transformation projects

• Career progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership roles

• Opportunity to work across innovative enterprise digital ecosystems

Employment Conditions

• Australian Citizen

• Current Baseline Security Clearance (minimum)

• NV1 or higher highly regarded

• Full-time onsite position in Canberra

• National travel as required

• Participation in an after-hours support roster

• National Police Check
  

Why Join Us?

At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.

From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our innovative HapticHIVE™ platform, you'll work with technologies that are shaping the future of enterprise ICT.

If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.

SFIA Skills Sought:

The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.

SYSP Level 3:

Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.

Apply Now

If you have the skills, experience and security clearance to join our growing team, we'd love to hear from you.

Submit your application, including your current resume and a brief cover letter outlining your experience and security clearance.

Please contact [email protected] or simply click apply to submit your application

"We warmly welcome applications from individuals of all backgrounds, including First Nations Australians, Australian Defence Force and First Responder veterans, women in STEM, and people of all abilities, including those registered with the NDIS."