System Administrator 3 (MM)

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT

system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and

resolution of problems

Perform account management, e.g. establishing, activating, modifying, disabling, and removing

accounts.

Provide configuration management, implementation, and sustainment of compliance with

applicable system security controls.

Perform periodic vulnerability scans of systems

Provide support to IT systems including day-to-day operations, monitoring and problem

resolution for all of the client/server/storage/network devices, mobile devices, etc.

Implement IAVA security patches and insure patch status is recorded in appropriate systems of

record.

Provide support for the escalation and communication of status to agency management and

internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and

planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for

escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the

resolution process

Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and

installs/loads operating system software, troubleshoot, maintain integrity of and configure network

components, along with implementing operating systems enhancements to improve reliability and

performance

Communicate and coordinate with the Information System Security Officer (ISSO) and

Information System Owner (ISO) regarding system changes as part of the Change and

Configuration Management Process

Support the ISO by completing required milestones of Plan of Action & Milestones

(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the

Source System of Record for Security Authorizations

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)

policy.

Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced

VDI (e.g., remote GPU and memory scaling).

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as

part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and

software integration

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as

part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and

software integration