System Administrator 2 (Cloud), Digital Technology Solutions

Job Overview

The System Administrator 2 (Cloud) position is a member of the System Administration Team at the university and as such supports, maintains, monitors and implements the university's enterprise systems and services within GCP, AWS and Azure cloud environments.

This position works with senior members of the System Administration staff to provide incident support, fulfill customer requests, and participate in the deployment of systems and services as part of the department's ongoing initiatives. This is an intermediate level professional System Administration position reporting to the System Administration Manager within central IT.

Essential Functions

• Support and deploy technology to support services provided by central IT, including data storage, Active Directory, DNS, servers, cloud technologies and virtualization; specific duties will vary according to the life cycle and the technical complexity of the systems and services.
• Configure, maintain and manage enterprise class storage and server hardware, software and services. Travel throughout the university’s campuses and to other remote facilities as necessary.
• Monitor utilization and performance of systems and service; test and evaluate systems to eliminate problems and make improvements.Collaborate with clients, technical staff and vendors on service request fulfillment.
• Troubleshoot system failures escalating to senior technicians or vendors as appropriate; monitor incoming incident reports and collaborate with departments and end users to resolve problems.
• Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial System Administration escalation contact for Tier 1 (help desk) support while on call.
• Develop and maintain documentation for systems and services, managed by the department, to be used by other engineers or the university community.
• Ensure the security of the university’s shared services by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.
• Serve as a competent professional sharing attained knowledge with peers.
• Performs related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

• Valid Driver’s License

Required Experience

• Experience with implementing enterprise class IT technologies
• Advanced working knowledge of computer systems, IAM, security, network and systems administration, data storage systems related to GCP\AWS\Azure cloud technologies
• Advanced work experience with GCP, Terraform, Ansible, GitHub, Kubernetes, Docker
• Strong critical thinking and decision-making skills
• Excellent project management skills and the ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Strong Customer Service Skills

Additional Qualifications Considered

The ideal candidate will have working knowledge with Google Cloud Infrastructure Manager, AWS CloudFormation, Azure Resource Manager, Ruby, Python, PowerShell, GitHub, Ansible, Chef, Puppet, Salt, Terraform, Jenkins, Apache Maven, YAML, JSON, Slack, Wiz, Informatica. Experience working with ServiceNow and PAM applications preferred. Other desired skills include: Nutanix AHV, VMWare, Linux, Windows\AD Administration, DNS, LDAP, Networking, Hyper-converged infrastructure, SQL cluster technologies, F5 BIG-IP load balancing and HPC Administration. Certifications: AWS Certified Solutions Architect, GCP Cloud Architect, MS Certified Azure Administrator\Solution Architect, Nutanix Certified Professional, VCP, RHCS, RHCSA, MCSE, MCSA SNCP, CCSP, SNIA, CCIE, CCNP, BCNE

Physical Requirements/Work Environment