Support Specialist II
Hawaii Medical Service Association · Honolulu, Hawaii, United States ·
- Category
- Support
- Fill customer requests for services across a variety of operational support functions, including:
- Audio/visual equipment loans, setup, and support.
- Confidential document recycling and secure disposal services.
- Facilities management support and coordination.
- Internal pickup and delivery services.
- Inventory tracking, management, and replenishment.
- Meeting room scheduling, setup, and management.
- Modular furniture space reconfiguration, installation, and construction
- Purchasing support, including procurement and order fulfillment.
- Records and archive box management, storage, retrieval, and disposition.
- Special events planning, setup, logistics, and operational support.
- Vehicle fleet management, maintenance, coordination, and utilization tracking.
- Vendor receiving, inspection, and coordination of incoming deliveries.
- Provide timely and professional customer service by completing requests accurately and in accordance with established procedures and service standards.
- Coordinate with internal departments, vendors, and stakeholders to ensure efficient delivery of services and resolution of customer needs.
- Maintain accurate records and documentation related to service requests, inventory, assets, and operational activities.
- Perform all assigned duties with a high level of professionalism, integrity, and attention to detail.
- Set a positive example for team members through strong work ethic, productivity, quality, and attitude.
- Service, maintain, troubleshoot, and repair equipment in accordance with manufacturer specifications and company standards.
- Adhere to established workflows, processes, and procedures to ensure work is completed accurately, efficiently, and cost-effectively while meeting company requirements and deadlines.
- Utilize approved forms, systems, and tools to maintain accurate documentation in support of operational, retention, regulatory, and audit requirements.
- Maintain an organized work environment, including equipment, tools, and records, to ensure continuity of operations and enable team members to provide assistance when needed.
- Promote teamwork and operational efficiency through effective communication, collaboration, and knowledge sharing.
- Assist with Improvement Projects
- Support continuous improvement initiatives by implementing recommended operational enhancements and best practices.
- Evaluate and provide feedback on the effectiveness and efficiency of new processes, procedures, and workflow improvements.
- Collaborate with team members and management to support project planning, execution, and task management activities.
- Communicate project updates, challenges, and recommendations in a clear and timely manner.
- Identify opportunities for process improvements that enhance productivity, quality, safety, and operational efficiency.
- Assist in the development, documentation, and implementation of process improvement strategies and standard operating procedures.
- Contribute to continuous improvement initiatives by sharing knowledge and process improvement ideas.
- Other duties as assigned, including but not limited to:
Perform other duties and responsibilities as assigned in support of departmental and organizational objectives