Support Specialist I

Job Summary

The Support Services Specialist I is responsible for providing a wide range of administrative and operational support in alignment with company policies and strategic objectives. Under the supervision of the Division Manager, this role supports critical business functions in a cost-effective and efficient manner.

Major Responsibilities/Activities

• Receive, sort, and distribute incoming mail and faxes to appropriate departments.
• Assemble insurance claim forms with required documentation, such as patient care reports or explanations of benefits.
• Prepare outgoing mail, including labeling, enveloping, and metering.
• Scan and upload documents into the imaging system for recordkeeping or further processing.
• Weekly faxing of Hospital Face Sheet requests and follow-ups with hospitals to obtain medical records contact information.
• Stamp and audit payments prior to deposit to verify accuracy and payee details.
• Prepare and tally daily cash batches.
• Retrieve patient demographic data from hospital systems.
• Provide coverage and support for front desk functions as needed.
• Process, log, and upload Survey Letters to InfoSend.
• Execute tasks related to electronic billing, including creation, logging, uploading/downloading, and batch confirmation tracking.
• Adhere to all EMS|MC policies and procedures.
• Perform other duties as assigned.