Support Officer - Telesales (outsource role)
Abu Dhabi Islamic Bank · United Arab Emirates ·
- Category
- Support
Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.
• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it