Support Officer
Motravay.mu ·
- Category
- Support
Main Responsibilities
- Provides support to end users, including procedural documentation and relevant
- reports
- Respond within agreed-upon time limits to call-outs and evaluate the best way to resolve them.
- Performs client setup and configuration.
- Use problem-solving and analytical skills to troubleshoot software to find the root cause of the issue in an autonomous manner.
- Either address the issue or hand the problem to someone who is more qualified.
- Collaborates effectively with team members.
- Have strong communication networks to best assist customers.
Skills and qualifications
- Fluency in both English and French.
- Previous experience in a support team will be an advantage.
- An analytical mind-set with excellent problem-solving skills.
- Ability to adapt quickly to legacy and new versions of the technologies used
- Minimum of 2 years of previous experience in similar fields.
- Experience of 2 years on ViperTex Time & Attendance Software would be an
- advantage.
- Diploma or Degree in Computer Science or Software Engineering (or other related
degree in IT) will be an advantage.