Support - Office Support

Office Support
Jenkins Plumbing Company – Lakeland, Florida
Join a Growing Team Where Your Organizational Skills Make a Difference!
Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch. If you enjoy helping people, keeping operations running smoothly, multitasking in a fast-paced environment, and being an essential part of a successful team, we'd love to hear from you!
As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.
At Jenkins Plumbing, we believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.
Position Summary
The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions.
This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.
Essential Duties & Responsibilities
Administrative Support

Answer incoming phone calls and direct inquiries appropriately
Greet customers, vendors, and visitors professionally
Perform data entry and maintain accurate records
Assist with filing, scanning, and document management
Maintain office supplies and place orders as needed
Prepare reports, spreadsheets, and correspondence
Support branch leadership with administrative projects

Customer Service

Provide excellent customer service both in person and over the phone
Assist customers with general questions and service-related inquiries
Communicate professionally and courteously with customers, vendors, and employees
Help resolve routine customer concerns and direct issues to appropriate personnel

Scheduling & Coordination

Assist with scheduling appointments and coordinating service requests
Support communication between office staff, field personnel, and management
Monitor and update schedules as needed
Help ensure timely communication regarding customer appointments and job updates

Financial & Operational Support

Assist with invoice processing and documentation
Support purchasing and material order tracking
Maintain accurate records and reports
Assist with job file organization and documentation
Help ensure branch records remain organized and compliant

General Office Functions

Support daily branch operations
Maintain confidentiality of company and employee information
Assist with special projects and branch initiatives
Perform miscellaneous administrative duties as assigned

Qualifications

Previous administrative, office support, receptionist, or customer service experience preferred
Strong computer skills including Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to multitask and prioritize effectively
Professional appearance and demeanor
Strong attention to detail
Ability to maintain confidentiality
Dependable attendance and punctuality

Preferred Qualifications

Construction, plumbing, service industry, or dispatching experience
Experience with scheduling software or ERP systems
Experience working in a fast-paced office environment

Physical Requirements

Ability to sit, stand, and move throughout the office as needed
Ability to use standard office equipment, including computers, printers, and phones
Ability to occasionally lift office supplies and materials up to 25 pounds

Why Join Jenkins Plumbing?
Employee Ownership (ESOP)
Jenkins Plumbing is proud to be a 100% Associate-Owned Company. Through our Employee Stock Ownership Plan (ESOP), associates share in the success of the company and build long-term retirement wealth.
Benefits & Incentives
Comprehensive Benefits Package

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Coverage

Financial Benefits

Employee Stock Ownership Plan (ESOP)
401(k) Retirement Plan
Flexible Spending Account (FSA)
Direct Deposit
Weekly Pay

Paid Time Off

Paid Holidays
Paid Vacation
Personal Time Off Opportunities

Career Development

Professional Development Opportunities
On-the-Job Training
Advancement Opportunities
Long-Term Career Growth
Supportive Leadership Team

Additional Perks
Employee Appreciation Events

Family-Oriented Culture
Stable, Growing Company
Team-Focused Work Environment

The Ideal Candidate
We are looking for someone who:

Enjoys helping people
Has a positive, professional attitude
Takes pride in accuracy and organization
Thrives in a team environment
Is dependable and accountable
Wants to grow with a successful company

Apply Today!
If you're looking for a career with a company that values its employees, invests in their success, and offers opportunities for long-term growth, we encourage you to apply today.
Become part of the Jenkins Plumbing team and help support a company built on integrity, teamwork, and excellence.
Jenkins Plumbing Company is an Equal Opportunity Employer.