Support Engineer at Robinhood Markets, Inc. – Westlake | Jobyssey

You will serve as the primary onsite technology support partner for the Westlake office You will troubleshoot MacOS Windows iOS Android AV SaaS MDM VPN and access related issues You will contribute to process improvements knowledge management and AI enabled support workflows You will collaborate with distributed teams to keep employees productive

Responsibilities

Provide Tier 1 and Tier 2 support for employees including queue triage troubleshooting onboarding offboarding and onsite technology support
Serve as the primary Support Engineering presence for the Westlake office including AV support return to office technology needs and onsite events
Troubleshoot and support MacOS Windows iOS Android Google Workspace Okta Slack 1Password MDM tools Zscaler Jira Service Management and ServiceNow
Use ticket data recurring issue patterns and employee feedback to improve support workflows documentation and knowledge resources
Help operationalize AI enabled support tools including Gemini Claude ChatGPT or similar tools to improve response quality ticket deflection and internal support processes

Requirements

2+ years of relevant experience in IT support support engineering help desk workplace technology or a related technical support role
Experience supporting MacOS Windows iOS Android SaaS tools MDM platforms VPN tools and IT service management systems such as Jira Service Management or ServiceNow
Experience using AI tools such as Gemini Claude ChatGPT or similar tools to improve workflows documentation troubleshooting or support quality
Strong communication organization and employee support skills including experience helping users through technical issues with clarity and care
Ability to work independently as an onsite support representative while staying closely connected with distributed peers across Support Engineering Systems Corporate Applications Operations Corporate Security Workplace Customer Experience and Learning & Development

Benefits

100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet a flexible benefits spending account for wellness learning and more
Employer paid life and disability insurance
Fertility benefits
Mental health benefits
Paid time off including holidays sick time parental leave
Exceptional office experience with catered meals events and comfortable workspaces
Bonus opportunities
Equity ownership
401(k) matching

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Responsibilities

Requirements

Benefits