Support Engineer - Data Governance - Pharma

Interested in helping evolve a SaaS platform used to manage critical business data?

Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

Join our expert team to work on a Data Governance environment, contributing to the configuration, support and continuous improvement of a SaaS platform. You will apply your knowledge of Collibra or similar solutions, combining a software engineering mindset with functional analysis, incident management and platform administration. You will work closely with business users and technical teams while supporting application upgrades, integrations and releases.

How do we make this happen?

With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.

And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.

We strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.

What you will bring

• 
  
• Software Engineering background with an interest in SaaS platforms and enterprise applications.
  
• Experience with Collibra is highly desirable. Similar Data Catalog or Data Governance platforms will also be considered.
  
• Experience in application configuration, incident management and business user support.
  
• Understanding of APIs, integrations and application environments such as Development, QA and Production.
  
• Familiarity with Jenkins and supporting software releases and platform upgrades.
  

You will be responsible for managing and investigating application incidents while supporting business users and coordinating with the appropriate technical teams. Configuring and maintaining the Collibra platform or a similar SaaS solution, including APIs, connectors and application settings across Development, QA and Production environments. Opening and following up vendor tickets, identifying software defects, supporting upgrades and staying aligned with new software releases while implementing configuration changes to meet business requirements.

What if the project ends?

We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.

We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.

Our model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories always happen in the office!

You will also enjoy:

And the salary? xqbhyrx

We will discuss it during the first call. If it is important to you, feel free to ask!