Support Engineer

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

Key Responsibilities

• Deliver exceptional technical support to our clients by resolving hardware and software issues.
• Analyze and troubleshoot technical problems, documenting solutions for future reference.
• Provide guidance on system configurations, software installations, and updates.
• Maintain and update support documentation to ensure accuracy and ease of use.
• Collaborate with product teams to relay customer feedback and suggest enhancements.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Train customers on using our products effectively and address any concerns promptly.

Requirements

• Degree in Computer Science, Engineering, or a related field.
• A minimum of 2 years of experience in technical support or help desk roles.
• Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
• Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
• Strong communication skills with the ability to convey technical information to non-technical users.
• Experience with ticketing systems and customer relationship management software.
• Excellent problem-solving skills and a proactive approach to challenges.
• Customer-oriented mindset, with a focus on delivering high-quality support.
• Ability to work collaboratively in a fast-paced environment.
• General knowledge of cloud services and virtualization is a plus.

Benefits