Support Engineer at Automat-it – Ukraine | Jobyssey

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location: remote from Ukraine

Curious about what it's really like to work at Automat-it?

Explore our benefits, culture, and what success in your first year could look like here.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

Respond to incidents according to playbooks
Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)
Monitor and troubleshoot network, infrastructure, and application issues
Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
Maintain and document monitoring solutions
Contribute to infrastructure automation and internal Support tools development

Requirements

At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
Confident Linux OS knowledge
Network troubleshooting and configuration
GIT and scripting skills with either Python or Bash
Web applications architecture understanding
Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
Upper-intermediate English language proficiency
Great customer service and confident business communication skills
Strong troubleshooting and problem-solving skills, drive to prevent incidents
Be innovative, learn new tools and best practices
IaaC: CloudFormation, Terraform knowledge - advantage
CI/CD: Jenkins, ArgoCD - advantage
Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

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Key Responsibilities

Requirements