Support Desk Analyst

Salary: £30,000 - 32,000 per year Requirements: Experience in 1st Line IT Support, a Service Desk or a similar role, including ticketing systems and SLAs. Experience troubleshooting Windows 11 and supporting Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams and OneDrive. Good knowledge of Windows and desktop hardware, with a basic understanding of TCP/IP, routing and switching. CompTIA A or an equivalent IT qualification. Excellent communication and customer service skills, …