Support Centre Engineer

The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential.

• Answer incoming calls in a professional and courteous manner.
• Thoroughly document and escalate potential problems via helpdesk support software and phone system.
• Contact on-call based on Standard Operating Procedure
• Perform other work-related tasks as required and as assigned
• Comply with all NOV company and HSE procedures and policies.
• Document and escalate potential problems via helpdesk system
• Use helpdesk, tracking system and website information to ensure all customer data is up to date
• Have an awareness of information security when working on and with customer information
• Monitor and maintain computer systems and complex networks
• Diagnose hardware/software issues

• Degree in Instrumentation, Electronics Engineering or Equivalent
• 3 to 5 years’ experience in a customer support role
• Experience with M/D Totco data acquisition and visualization technologies strongly preferred
• A record of successful resolution of customer support issues as an individual contributor.
• A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
• Experience with Zendesk ticketing System.
• Excellent written and oral communication.
• Detail orientated with the ability to provide analytical reports and concise feedback