support agent for reverse logistics

teenage engineering develops highly acclaimed products for people who love sound, music and design. we are now looking for a customer support agent to join our team and be responsible for reverse logistics. the position is full-time on a permanent basis (with a six month probationary period), starting as soon as possible. you will report to the head of sales and work from our hq in stockholm.

about the role

the support agent in charge of reverse logistics will arrange, manage and coordinate shipments of returned products and repairs. this includes managing received stock as well as outgoing shipments. additionally, the agent will support customers by responding to e-commerce-related inquiries via our support portal. the role is hands-on and includes physical tasks such as handling, packing, and lifting parcels and shipments on a daily basis.

main responsibilities & tasks

• understand company policies related to returns and ensure the packing material supply for outgoing shipments is maintained.

• guide customers through their purchase journey using clear, empathetic, and on-brand written communication.

• organise the faulty units stock and prepare it to be shipped back to the factory for rework.

qualifications

• solution oriented, capable of providing help with the available tools.

• proficiency in google workspace / google tools.

• comfortable working in a mac environment.

• proficiency in writing emails in english.

• ready and able to handle several parcels and physical shipments a day.

experience

• experience in logistics, warehouse or stock handling.

• experience in storefront or other interaction with customers.

• an interest in after-sales procedures and process optimization.

to thrive and succeed in this role, we believe that you:

• enjoy working in a creative and high-paced environment.

• are agile and have the ability to discover and solve problems on the spot.

• are proactive, have an eye for detail, and can work just as well independently as in a team.

• are structured, flexible, and comfortable with switching focus quickly.

• are a collaborative team player, always ready to step in and support colleagues when needed.

sounds like a good fit? apply today – we are interviewing continuously and look forward to hearing from you.

teenage engineering is developing the alternative future of consumer electronics—each invention driven by need and made to last. since 2005, teenage engineering has dispatched a series of products that earned their spot as studio essentials for the acclaimed artists, producers, and instrumentalists we all know and admire. from OP–1 field to pocket operators®, OP–XY to OD–11, they have applied their signature mindset to building a new legacy of technology that continues to shape the industry as we know it. their hq is located in stockholm, sweden, where a multidisciplinary team of software, electrical, and mechanical engineers and industrial designers are developing their products from start to finish. the studio is a fully equipped workshop with state-of-the-art rapid prototyping machines.

we believe in culture / people / technology / discipline / curiosity / humor. we have a collective agreement “tekniktjänsteavtalet unionen/sveriges ingenjörer”.

teenage engineering is an equal-opportunity employer. we do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age or disability status.