Position Summary:
TCL is seeking a Supply Chain Operations Manager to serve as a key operational leader supporting our El Paso/Juárez supply chain network. This role is responsible for the day-to-day execution and performance of cross-border inventory flow, warehouse operations, transportation, and customer order fulfillment. The ideal candidate is a hands-on supply chain leader with strong experience in logistics, warehouse operations, inventory management, and cross-border transportation. This individual will serve as the primary operational link between 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams, ensuring inventory and customer orders move efficiently and reliably through the network.
This role will play a critical part in identifying operational risks, driving timely resolution of issues, holding external partners accountable to service expectations, and continuously improving cost, service, productivity, and overall supply chain performance.
Duties may include but are not limited to:
Supply Chain & Warehouse Operations
- Lead daily supply chain and warehouse execution across the El Paso/Juárez operation
- Oversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptions
- Monitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment status
- Ensure customer orders are scheduled, fulfilled, and shipped within required delivery windows
- Coordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirements
- Establish strong operating routines with 3PL partners to ensure consistent execution and service performance
Transportation & Cross-Border Logistics
- Monitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other transportation exceptions
- Partner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico border
- Identify and resolve cross-border operational issues that may impact inventory availability or customer commitments
- Coordinate with internal and external partners to proactively manage supply chain disruptions and at-risk shipments
Inventory & Order Fulfillment
- Partner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at risk
- Monitor inventory availability and movement to ensure alignment with customer demand and fulfillment requirements
- Investigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptions
- Maintain visibility into inventory and order status across the supply chain and proactively escalate risks
- Drive corrective actions to improve inventory accuracy, order fulfillment, and customer service levels
Operational Performance & Reporting
- Track and report key operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levels
- Analyze operational trends and identify key drivers of service, cost, and productivity performance
- Provide regular updates on operational risks, exceptions, and corrective actions to leadership and cross-functional stakeholders
- Conduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issues
- Hold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectations
Process Improvement & Operational Excellence
- Identify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiency
- Establish standardized processes and operating routines across warehouse, transportation, and cross-border activities
- Drive continuous improvement initiatives across the El Paso/Juárez supply chain network
- Support process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiatives
- Develop strong working relationships with 3PLs, carriers, and internal cross-functional teams to improve overall supply chain execution
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Qualification/Requirements:
Required / Must Have
- Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field
- 5+ years of experience in supply chain, logistics, transportation, distribution, or warehouse operations
- Strong experience managing or overseeing 3PL warehouse operations
- Experience with U.S./Mexico cross-border logistics and supply chain operations preferred
- Strong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distribution
- Experience supporting high-volume retail, distribution, or channel-driven business models preferred
- Strong analytical, problem-solving, and Excel skills
- Experience working with ERP, WMS, EDI, transportation management, and related supply chain systems
- Strong vendor-management and partner-accountability skills
- Strong communication and stakeholder-management skills
- Ability to manage multiple priorities and operational issues in a fast-paced, cross-functional environment
- Strong ownership mindset with a proactive approach to identifying and resolving issues
- English/Spanish bilingual capability required/preferred
- Ability to work regularly across the El Paso/Juárez supply chain operation
Preferred / Nice to Have
- Experience supporting major U.S. retailers or high-volume distribution environments
- Experience managing cross-border operations between the United States and Mexico
- Experience with consumer electronics or other high-volume, fast-moving product categories
- Advanced Excel skills, including data analysis, reporting, and operational modeling
- Experience with SAP, Oracle, or other enterprise ERP platforms
- Experience with CTPAT/Trade compliance
- Experience with WMS, EDI, ASN, BOL, and retailer-specific operational workflows
- Experience with transportation management systems and carrier performance management
- Experience leading process improvement, automation, or supply chain digitalization initiatives
- Experience managing 3PL relationships and contract logistics providers
- Strong understanding of retail compliance and customer-specific fulfillment requirements
- Experience working in a global or cross-border organization, particularly supporting HQ teams based in Asia
- Mandarin Chinese language proficiency
Working Conditions
- This is an on-site position based in El Paso, TX
- Regular presence and coordination across the El Paso/Juárez supply chain operation is required
- Occasional travel may be required to support warehouse operations, carrier meetings, supplier or customer requirements, and internal planning sessions
- Typical office and warehouse environment with extended periods of computer-based analytical and operational work
- May require occasional time in warehouse, loading, receiving, and distribution areas
Cognitive and Physical Demands
- Daily: Extended periods of computer work, operational monitoring, data analysis, reporting, and communication with internal and external stakeholders.
- Frequent: Application of professional judgment to prioritize operational issues, assess supply chain risks, coordinate corrective actions, and make decisions aligned with company policies and customer requirements.
- Occasional: Walking through warehouse and distribution environments, including exposure to loading, receiving, shipping, and other operational areas.
Benefits:
- Vacation: Starting at 5 days per year
- Health & Wellness Days: 10 days per year (prorated based on start date)
- Paid Holidays: 12 days per year
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) & Retirement Plan
Job Type: Exempt, Full-Time
Compensation: The anticipated annual base salary range for this position is $80,000 to $120,000. Actual compensation will be determined based on job-related factors, including experience, qualifications, skills, education, training, and business needs.
Employment Authorization: Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.
We are committed to fostering a diverse and inclusive workplace where everyone is treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and lawful work authorization requirements. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring an accommodation in the application or interview process may contact [email protected].