Supervisor, Security
melcoresorts · City of Dreams Macau ·
Oversee casino security teams, ensure guest safety, and coordinate emergency responses while maintaining high customer service standards in a luxury resort.
REQ14674 Supervisor, Security (Open)
POSITION SUMMARY:
The Supervisor, Security supports & assists the Shift Manager, Security with the operations of a shift, so that a safe, secure and comfortable environment is maintained. The Supervisor, Security is responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers.
PRIMARY RESPONSIBILITIES:
- Assisting the Shift Manager, Security to lead teams and to allocate responsibilities and to monitor the performance of employees
- Ensure sufficient Security support is provided to key Departments such as Table Games and Slots Departments
- Monitor customer service of employees and coach employees where necessary to enhance customer service quality
- Plan and carry out workplace administration, complete weekly reports and functions associated with reports
- Coordinate emergency situations if the Shift Manager, Security is not present
- To coordinate routine inspections and maintenance of emergency equipment and undertake workplace fire prevention
- Manage incidents in a discreet and confidential manner appropriate to the situation and to maintain a professional image
- Monitor all security procedures under the direction of Shift Manager, Security. To monitor lost property and preserve crime scenes.
- Adhere to all company policies and procedures
- Report accidents, injuries and unsafe work conditions to superiors and relevant departments
- Perform other reasonable job duties as assigned by superiors from time to time
KEY PERFORMANCE INDICATORS:
- Achievement of KPO’s and implementation of strategies as identified in the Business Plan
- Department and company policies and procedures are adhered to
- Performance and succession criteria are met
- Collection, Analysing & Organising Information
- Communicating Ideas and Information
- Planning & Organising Activities
- Solving Problems
- Cultural Understanding
QUALIFICATIONS:
Education & Experience
- Minimum two-year Casino Security experience as a Supervisor or Acting Supervisor role
- Knowledge of computer system applications Word, Excel
- Experience in Customer Service and or Officer, Security duties
- Demonstrated teamwork
- Verbal and written English; and Cantonese or Mandarin is essential
Skills / Competencies
- Displays a high commitment to delivering and improving customer service
- Encourages people to work as a team
- Leads others to achieve business objectives
- Communicates effectively
- Achieves agreed objectives and accepts accountability for results
- Displays a high level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable