SUD Residential Manager- STARLight Center

OhioGuidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.

At OhioGuidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Job Summary:

Oversee the daily operations of the Substance Use Disorder (SUD) residential floor at STARLight Center, ensuring a safe, supportive, and therapeutic environment for residents. Supervise, coach, and mentor residential staff while promoting accountability, professional development, teamwork, and employee retention. Ensure compliance with agency policies, client rights, confidentiality standards, and applicable state and federal regulations. Coordinate client care, transportation, community referrals, and collaboration with treatment providers, courts, and community agencies. Monitor operational effectiveness, manage resources responsibly, and identify opportunities to improve policies, procedures, and service delivery. Foster a culture of empathy, inclusivity, integrity, and continuous improvement while upholding OhioGuidestone’s mission and values.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Supervise the Residential employees and oversee the day-to-day operations of the Residential Program; Assist in the care and environmental services of the residential setting.
• Assure fiscal accountability and effective operations of the residential program. Exhibit and demand care and competence in managing agency resources.
• Create a welcoming and calming atmosphere, and exhibit excellent role model skills to effectively resolve conflict; Utilize empathic and active listening skills to provide emotional support to residents.
• Maintain appropriate professional and personal boundaries with staff and clients.
• Transport or coordinate transportation of clients when needed to appointments or treatment meetings using personal vehicle.
• Observe all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies.
• Act as a knowledgeable resource on topics such as client rights and the procedures governing them.
• Coordinate, make referrals, or arrange for appropriate community resources when needed, act as an advocate if necessary; Maintain ongoing contacts (phone, meetings, conferences) with other professionals involved as needed, including collateral contacts with community resources/services.
• Resolve operational problems and conflicts by addressing any ongoing behaviors; creates feedback loop to ensure any identified issues are resolved in a timely manner to maintain high productivity and morale.
• Support department leadership team by gathering data, researches, analyzes, and evaluates existing clinical operations, systems, policies, and procedures to identify areas for improvement; research current best practices, industry standards, and state and federal rules and regulations; develops new operations, policies, and procedures to improve processes.
• Attend all court hearings as required or requested by the courts.
• Complete record keeping and copying of necessary information, dissemination to appropriate individuals within the agency and any outside agencies based on departmental requirements.
• Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department
• Collaborate with Human Resources to develop, implement, and maintain effective strategies for the recruitment and retention of a culturally diverse team; lead team members using a performance support process that includes goal setting, routine feedback, and ongoing development.
• Create and sustain an organizational culture that fosters inclusiveness and equity.
• Present the Agency in the most positive light with all internal and external contacts.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Education & Experience:

• Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience.
• LCDCIII or higher preferred.
• 3+ years experience in residential SUD program preferred
• 2+ years experience in supervisory/leadership role preferred

Qualifications:

• Mission driven; strong desire to make an impact
• Ability to work both independently and collaboratively within a fast-paced environment.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment

• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

What we offer

• Stable non-profit organization with 160+ year track record!
• Clear career ladder for development path in various roles
• Opportunity to earn monthly $$$ bonus (on select clinical/therapist and BHS roles only)
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays (some are exchangeable)
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

We also care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.